All reviews of Simon M
Review about: Car Parts 4 Less
Terrible company
Terrible company. I will never use them again nor Euro car parts (same company)
Ordered a part which was in stock and available for next day delivery. Which was good because I needed it next day so the mechanic could fix the car for an MOT.
The order was marked as dispatched and I had tracking come through from DHL as shipment info received. That's how it stayed all day and night. The parcel was not picked up and DHL told me the parcel was not available for collection.
carparts4less said DHL never turned up to collect. hhmmm Yeah ok.
As I needed it on that day, I got in touch with customer support who said they cancelled the order and a refund would be issued that day. Nothing happened. Then at 18:15 I get an email from DHL saying my parcel had been picked up..... So it's not been cancelled then. Still no refund either.
This morning I get back in touch with customer support and see what's going on. He tells me I have to refuse the delivery and wait for the parcel to get back to them before I can have my refund.
So because of their incompetence I am without the original money for the order+NEXT DAY delivery costs and the money I had to use to go out and buy the part elsewhere because they don't know what they are doing.
Glad I paid with paypal, I have opened a case against them.
AVOID AVOID AVOID AVOID AVOID AT ALL COSTS !!!!