All reviews of Simon Strain
Review about: Vivense
3 Door Wardrobe
WARNING: Vivense take your money, cancel your order but don't tell you or issue a refund!
I ordered a wardrobe for my daughters bedroom on 19th September. The order was accepted and on 16th October I received confirmation the furniture had been produced, dispatched and was on route and should arrive by 10th November.
When the furniture failed to arrive I contacted Vivense to be told that the order "could not be delivered" and had been cancelled. Vivense DID NOT inform me of the cancellation at the time, nor did they issue a refund. It was only when I contacted them to chase my missing order they bothered to tell me it had been cancelled and that they would issue a refund.
They refused to explain why the order had been cancelled, when it had been cancelled, or when I could expect a refund. They also refused to provide contact details for their complaints department so I could lodge a formal complaint.
This is an absolutely disgraceful way to treat a customer. We are now without a wardrobe to store our child's clothes as given we had received written confirmation that the new wardrobe was on its way we donated her old one to make space for the new arrival.