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I ordered several items from this company as they had lovely items at very reasonable prices. Unfortunately, I’ve had nothing but trouble from the start! I didn’t mind the waiting for months for de...Read on
WARNING: Vivense take your money, cancel your order but don't tell you or issue a refund! I ordered a wardrobe for my daughters bedroom on 19th September. The order was accepted and on 16th Octo...Read on
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Larder, Chandelier, Table, Statue, Drawer Unit
I ordered several items from this company as they had lovely items at very reasonable prices. Unfortunately, I’ve had nothing but trouble from the start! I didn’t mind the waiting for months for delivery, but once I got the items I quickly realised that the quality was dreadful. Now, I don’t mind flat packed furniture but the drawer unit was covered in thick dust, the drawer fronts didn’t fit properly, the wrong feet were sent, no instructions, there was a lot of damage. The only way to contact customer services was an email, no phone number, but I have to say CS replied very quickly and offered to replace the damaged parts. All well and good but would take 6-8 weeks to arrive! Not what you want when you’re surrounded by bits of flat pack! Now they have cancelled the last of my order after being told it had left the manufacturers and was on its was to me. No notification that it had been cancelled, I only realised once I’d checked the tracking online after waiting weeks. I’ve contacted CS and had a speedy reply, but no offer of an explanation why it’s been cancelled and although a refund has been promised, they haven’t given me one, nor will they confirm when I should expect it. I don’t expect to get one otherwise they would have issued a refund when they cancelled the order weeks ago. I see now that they are no longer taking orders so I guess they’ve taken people money and ran with it!
3 Door Wardrobe
WARNING: Vivense take your money, cancel your order but don't tell you or issue a refund!
I ordered a wardrobe for my daughters bedroom on 19th September. The order was accepted and on 16th October I received confirmation the furniture had been produced, dispatched and was on route and should arrive by 10th November.
When the furniture failed to arrive I contacted Vivense to be told that the order "could not be delivered" and had been cancelled. Vivense DID NOT inform me of the cancellation at the time, nor did they issue a refund. It was only when I contacted them to chase my missing order they bothered to tell me it had been cancelled and that they would issue a refund.
They refused to explain why the order had been cancelled, when it had been cancelled, or when I could expect a refund. They also refused to provide contact details for their complaints department so I could lodge a formal complaint.
This is an absolutely disgraceful way to treat a customer. We are now without a wardrobe to store our child's clothes as given we had received written confirmation that the new wardrobe was on its way we donated her old one to make space for the new arrival.