All reviews of Sinem Guntas
Review about: Love Energy Savings
Energy
Thursday 9th July, between 14;00-16;00 had a call from Loveenergysavings, which I never used the comparison site to signup or requested a call from.
Ismail Essa (energy sales consultant) gave me a quote for energy which i thought it was from EDF energy and comparing there prices ( energy tariffs) with other companies.
I agreed on with a tariff from EDF energy with Xp PKW and standing charge of Xp a day. They have only taken a ‘signed’ verbal contract, also taken my card details which I thought it will be used for credit check. They have never sent a conformation email of what we have discussed on the phone. But luckily I have taken notes of every word that he said, and one of the things was that ‘you can cancel the contract within 30 day notice’.
I then received the REAL phone call that I was expecting from EDF energy… I then realised the miss understanding that has happened. The REAL EDF energy gave me so much better tariff/ price pkw than LOVEENERGYSAVINGS which i thought it to be EDF energy.
Called back LOVEENEGERYSAVINGS to discuss the misunderstanding that has happened and they said I could not cancel the contract.
Went on LOVEENERGYSAVINGS website to find customer service line, dialled them up to discuss and complaint about this issue that I have had. The guy who answered the phone said that I was connected to the wrong department will direct me to Ismail Essa. There was no answer so the call went back to him. He said "there is nothing that I can do and your holding the line, I have another customer waiting to connect also we are closing at 5 (which was in 5 mins). I then said I called before 5 and I’m also your customer you need to sort out this issue. He didn’t even care.
JUST LETTING EVERYONE TO BE AWARE OF YOUR CONSUMER CONTRACTS REGULATIONS.
Under the Cancellation of contracts ( CHANGE OF MIND) made in a consumers home or place of work regulations 2008 mean that if you’re within your 14 day COOLING-OFF PERIOD, you will be able to cancel with no issues.
1 ACT within the COOLING-OFF PERIOD if you entered into the contract over the phone, online or on your doorstep, you have 14 CALENDAR DAYS to CANCEL the contract under the Consumer Contracts Regulations. The cooling-off period starts the DAY AFTER YOU AGREE to go ahead with the service.
IF YOU’VE BEEN SOLD AN ENERGY PLAN DIRECTLY
They should also advice you of any cancellation fees applicable once you’re signed up, including when these apply and how you can cancel your plan without any penalty. If they haven’t told you about CALLING-OFF PERIOD, you have the RIGHT to CANCEL any time within 12 months without charge.
If they still won’t help, get in touch with Energy Ombudsman and/or a Lawyer to step in and assess your complaint (3rd party for complaints)
THANK YOU !!!