All reviews of stacy schulmeyer
Review about: Hometree
Boiler insurance
I took out boiler insurance with Hometree for my 90 year old mother. She has a back boiler and I checked before taking out the insurance that this would be covered. The policy began around October 24th and she had an email offering dates for the service of her boiler within a few weeks. She responded with available dates (basically she is housebound so was available any day). Last week (mid January), after spending over an hour waiting in line on the phone to speak to someone, I cancelled the policy. After 3 months, we were still waiting for her boiler to be serviced, despite many emails and phone calls and being assured she would be listed as priority due to her age and circumstances. Since they had fulfilled no part of their contract, I asked for a full refund, which wasn't given and they are now not replying to my emails. AVOID THIS COMPANY AT ALL COSTS. If I could give 0 stars I would. They are a bunch of cowboys- I wish I'd found this website before taking out insurance with them.
I am currently having problems with this company. I was contacted by them to advise they were rescheduling their boiler service to avoid it being done during the winter months and an engineer would be in touch. His online availability was constantly booked and I emailed him to ask when he would be able to call. He eventually got in touch with me and said he could come the following Wednesday after 12 noon. I said this was fine and cancelled my arrangements for that day to be available. On the day he was due to call I got an “urgent” email from Hometree saying to get in touch with them as the engineer had not been able to contact me! I told them he had made contact and was coming that day. By 4 pm and with no show from the engineer I messaged him to ask if he was coming. No reply to my next two texts nor to my voicemail. I also messaged Hometree and have received no reply from them. I consider this an appalling service and will be looking elsewhere.