All reviews of Stephanie Lafourcade
Review about: ParcelHero
ParcelHero
Paid for my new bathroom sink to be picked up from the shop on the 30 of May.
After failing to collect the 1st time, I was forced to pay to reschedule !
Almost a month later, the sink is still not here.
On the 2nd attempt, the sink was successfully picked up. Horay you may say, but noooo. As it turn out, the shop handed the sink to UPS which I though sounded strange until ParcelHero "brilliant" customer service representative explained ParcelHero is in fact only a comparison website outsourcing their order to 3rd party Courier...
Now despite providing a proof of collection, ParcelHero doesn't know the whereabouts of my sink and is now denying having even been collected...
Today (28/06/19) I have officially given up trying to get my missing parcel investigated. The only option on offer was pay to a further £6 to cancel in the hope I'll at least recover the majority of the cost.
To ensure you get better service and better customer care, go direct. ParcelHero is ZERO
The worst company I have ever encountered! Warning! Stay away, do not use these people!
They failed to collect two parcels then wanted to charge me double when I requested a refund! Absolute fraudsters, they should be put out of business!