All reviews of stephen dokas
Review about: Awesome Books
books
i've used for the site on & off for years.
until recently i'd have said overall they're not too bad but their customer service is very poor!!
emails are not promptly addressed/answered, when they ARE, if there's a problem (such as damaged items being sent) in general, i've been offered 10% 'refund'(!!!) - which is NOTHING considering many other sites are more than happy to own & take responsibility for issues by fully refunding without return or very close to it.
unfortunately even with this raised with staff, they clearly don't seem to care.
customer retention & loyalty appears to mean nothing to them which is extremely strange from a business operational sense (to turn away customers so readily).
not impressed - they need to step up their game if they're going to last along with ... book sites that value customer service more.