All reviews of Stephen Haywood
Review about: hiyacar
114
In theory Hiyacar's model of peer to peer car hire is great and I have used the platform several times now, however in practice the are problems. When one car broke down the AA refused to collect it because it didn't have valid tax (expired 3 months prior) or an MOT (expired 8 months prior), this inadvertently voided the insurance and breakdown polices. Despite a failure on their part that could be seen as gross negligence by not conducting regular vehicle checks by the dedicated team already in place (30 second online check using registration details), Hiyacar said they "were not under contract to supply a roadworthy vehicle" and "roadworthiness of their car is the responsibility of the car owner". As a driver of said vehicle, this could have lead to a total of 9 points on my clean licence and over £3500 in fines. Eventually they offered a good will gesture of £120 which I view as a clear reflection of how serious they took the incident and how profit led they are. I will avoid using Hiyacar again and stick to trusted hire companies in the future.