All reviews of Stephen Khan
Review about: PeruvianConnection
Dissatisfied customer experience
I've had a bit of a bad experience with this company, unfortunately. Despite receiving some lovely brochures with beautiful items, actually ordering from them has been a bit of a let-down. I used to be a loyal customer, but the service quality has really gone downhill. Dealing with them has become a bit of a hassle and can be quite disrespectful at times. Waiting a long time for orders and dealing with returns has made me feel like they don't value me as a customer. The lack of communication and delays in getting refunds have only made things worse. I've spent ages trying to sort things out, only to be met with empty promises and excuses. It's really sad to see a company I used to like fall so far.