PeruvianConnection - Overall Rating based on 21 reviews
Featured Reviews
Reviews (21)
No reviews yet!
Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.
Two sweater shirts
I got these two sweater shirts but they're really not great. I usually check out customer reviews before buying, but they've disappeared for some reason. The clothes just don't feel as good as they used to, the material feels cheap and the sizes are all wrong. The sleeves are way too long, they go all the way down to my knuckles! It's a bit annoying to spend a lot of money on something that's a letdown.
Returned dress
I've just tried to get a refund for a dress I returned to this company, and it's been a total nightmare. They got the dress back at their warehouse but I still haven't got my money back, despite all my efforts to chase it up. I got in touch with their head office many times but just kept getting passed around. In the end, I had to get my bank to help me dispute the charge. It's really disheartening to see a company treat its customers like this when they should be valuing them.
Recent purchase of high-quality clothing
I recently bought some really nice clothes from this company and I have to say, I am really happy with both the service and the products I got. The process of ordering was easy and quick, and I was particularly impressed with how the new website looks. Even though there were some issues with the old website, I'm glad to see they've been sorted out now, which makes shopping a lot easier. The delivery was super fast, especially considering it came all the way from the US, and the quality of the clothes I got was amazing. I've always liked the unique designs this brand offers and this latest purchase was no exception. It's a shame the UK store has closed, but I'm thankful I can still order from them online and keep enjoying their lovely products.
Dress order issue
I bought a dress from this shop and wanted to know when it would arrive. I waited for 10 days without any updates, so I reached out to them, only to discover that the dress wasn't even available! I was shocked that they allowed me to order something that was out of stock. They told me it would take 8-10 weeks to get more, which seemed unreasonable. Additionally, I found another dress I really liked, but they refused to honour the discount I had received on the first dress because it had expired. Their service was appalling!
Returned items, awaiting refund
I recently returned some items to the company, but I'm really disappointed with how things have been handled. I've tried reaching out to them by phone and email several times, but I haven't heard anything about my refund yet. To make things worse, they've moved their warehouse to the US shortly after I sent my return, which has only made things more confusing and slow. It seems like the company is all over the place, and the lack of communication and responsibility is not on. Especially considering how much they charge for their stuff. This whole situation has left me feeling annoyed and let down, so I'll definitely be thinking twice before buying from them again.
Professional and timeless clothing
I've been a customer for over 8 years now, and I can honestly say that the clothes from this brand are fantastic. The quality is amazing, and I've never been let down by any of my purchases. They're perfect for looking smart and sophisticated, with a touch of elegance. Not only do they look good, but they're also really sturdy and last a long time. I've learned that if you take good care of them - washing in cold water and hanging them up to dry - they'll stay in top condition for ages without showing any wear and tear. The timeless designs mean I can keep wearing them for years without worrying about them going out of fashion. Yes, they might be a bit pricey, but I think it's worth it for the quality and how long they last.
Recent purchase disappointment
I recently bought something from this company and I have to say, I was pretty disappointed. The stuff they sell is a bit boring and it seems like they jack up the prices, maybe because of shipping from the US. I waited ages for them to get back to me after I gave some feedback, and now I feel like their customer service is not great and the things they sell aren't worth the high prices.
Clothing sizing
As a customer, I have to say, the catalogue for this brand looks absolutely stunning. The photography is top quality and the locations they use for their shoots are really inspiring. However, when it comes to the clothes themselves, I have to be honest, I was quite let down. The sizes seem to be based on unrealistic models, making it hard for everyday people to figure out what size they need. For instance, the latest model on page 3 of the catalogue, taken in Matera, Italy, looks incredibly tall. This can be really frustrating for customers who just want to buy something they can actually wear comfortably. I think brands should aim to be more inclusive of different body types and offer sizes that reflect real women.
Refund delay issue
I had a really long wait for a refund from this company, even though they kept saying it would come soon and I waited for weeks. After posting a review about my frustration with how long it was taking, I still had to wait for another 9 months before finally getting some help to sort it out. The company hardly ever got in touch with me and didn't keep me informed, which was so frustrating. I don't think I'd recommend buying from them to anyone else.
Refund delayed from returned item
I am really unhappy with the way this company has treated me. I sent something back in the middle of June and have been waiting for my refund ever since. I've tried reaching out to customer service a few times but haven't heard anything back about my refund. It's really frustrating not knowing what's going on and I expected better from this brand.
Item Mix-Up
So, I ordered this top for my grandma, yeah? But they sent the wrong one! And when we tried to return it, they didn't even have it in their returns system. Customer service was absolutely rubbish, they said it would take 2 weeks to sort it out. Nah, we won't be shopping there again, thanks but no thanks!
Refund issue
I bought some things and then wanted a refund, but it took ages to sort out and was such a hassle. I won't be doing that again.
Disappointing experience
I'm really disappointed with this company. The delivery took ages, and when I tried to return something, I waited three months and still didn't get my money back. Customer service didn't help at all, despite my constant attempts to get in touch. I had to take it further and make a claim through my credit card company under section 75. Honestly, I don't think this company will last much longer if they carry on like this.
Returned items for refund
I recently sent back some items for a refund worth £158, but I still haven't got my money back. I've tried calling and emailing them several times, but they haven't sorted it out. I posted the items back on 12th August with recorded delivery, hoping for a quick and easy refund. But after seeing other bad reviews with the same issue, I'm let down and annoyed. It's sad to see a company I used to like shopping from not keeping their word and looking after their customers.
Unwanted brochures
I can't believe how long it took them to finally reply to my complaints about those unwanted brochures! Eight months! It's just ridiculous. How difficult is it to stop sending me things I don't even want? I've asked them so many times to please stop, but they just keep coming. And now, after all this time, they reply with some generic apology about valuing me as a customer. Well, let me tell you, I don't feel valued at all when you ignore my requests for eight whole months!
Poncho purchase
I was really excited to buy this awesome poncho I've had my eye on, but then I spotted the same tote bag I already purchased for a higher price on a different website, being sold here for even more! I was so annoyed, why are they trying to overcharge me? It really put me off trusting them, but I still really want that poncho. I'm not sure what to do now.
Avoid UK operations
I would recommend avoiding making any purchases from them. The returns process is really complicated and it takes ages to get a refund. Sometimes they even overcharge you and then don't give you a refund at all. Plus, the quality of their products is not great, especially considering how much they cost.
Unresolved refund issue
I bought something from this company not long ago and had to send it back. It's been more than two weeks now and I still haven't got my money back. When I got in touch with customer service, they told me I'd get a refund, but it still hasn't shown up. It's annoying to see that I'm not the only one in this situation, seems like lots of people are having the same problem with the company not giving refunds. It's worrying to imagine there are loads of people out there waiting for their money, and it doesn't look good for the company's honesty and trustworthiness. I'd suggest being cautious before making a purchase from them.
Dissatisfied customer experience
I've had a bit of a bad experience with this company, unfortunately. Despite receiving some lovely brochures with beautiful items, actually ordering from them has been a bit of a let-down. I used to be a loyal customer, but the service quality has really gone downhill. Dealing with them has become a bit of a hassle and can be quite disrespectful at times. Waiting a long time for orders and dealing with returns has made me feel like they don't value me as a customer. The lack of communication and delays in getting refunds have only made things worse. I've spent ages trying to sort things out, only to be met with empty promises and excuses. It's really sad to see a company I used to like fall so far.
disappointing quality
I'm really disappointed with my latest purchase from this company. I've been a loyal customer for ages, but it's clear that the quality of their products has gone downhill. The item I got just wasn't worth the expensive price, and I'm not convinced by their claims about authenticity. Compared to other brands, this company just doesn't offer good value for money. And to make matters worse, their designs are so repetitive and there's no innovation at all, which makes their products seem boring and outdated. It's such a shame to see a brand that I used to love fall so far in terms of quality and creativity.
About PeruvianConnection
Peruvian Connection is a company that specialises in high-quality, artisan-made clothing and accessories. It was founded in 1976 by Biddy and Annie Hurlbut when they discovered beautiful alpaca sweaters in Peru. The company is known for its luxurious materials, including alpaca and pima cotton, and for its commitment to preserving traditional Andean textile techniques. Operating primarily through a catalogue and online business model, Peruvian Connection also has retail stores in select locations. Their collections are distinctive for their timeless designs and sophisticated, ethnographic influence.
Bonus!
📊 How did PeruvianConnection shine for you?
Contact Information
🌐 www.peruvianconnection.co.uk
Categories PeruvianConnection
Fashion Reviews & Experiences | Sport & Outdoor Reviews & Experiences | Online shopping
Page Statistics
Seite online seit: 7 January 2019
Letzte aktualisierung: 29 November 2024
Review with most votes
disappointing quality
I'm really disappointed with my latest purchase from this company. I've been a loyal customer for ages, but it's clear that the quality of their products has gone... Read onBy: Ryan Simpson