All reviews of Stewart Graham
Review about: OnBuy
soda bed
I ordered a sofa bed from OnBuy which I thought was a good buy, however when I opened the account to pay for it, they used my address as the delivery address however when I paid using PayPal I put in a different delivery address, but this address wasn't used so what's the point in using PayPal and having the ability to put in a different address if OnBuy don't take note of it. I refused the delivery when it came as it was the wrong address saying it needs to go to the address I asked for. Now OnBuy have refused to allow another delivery to the alternative address and are going to refund what I paid minus £30 charge for delivery.
I received an email the day before telling me it was going to the wrong address but there is no contact number or helpline to call to amend this and the online login is a waste of time. So I would not recommend OnBuy to anyone as they were not helpful at all and refused point blank to redeliver my item as it wasn't their policy