All reviews of Stuart Dixon
Review about: Your Parking Space
Parking in Manchester
IF YOU HAVE AN ISSUE YOU ARE IN TROUBLE!
First time using this company and it will be the last.
At first the app was very easy to use with good instructions on how to find and access the space.
This is where it went wrong. At first the pin didn’t work! We rang the phone number and there were no operators available and cut us off. We tried the whats app at 4pm Only to get a response at 10pm!! Saying have you tried the pin! ???? we also tried contacting on Twitter and Facebook. All with the same reply after a ridiculous wait!
We were left to access the car park behind someone else as we had an even to attend.
I replied the following morning to the whats app saying we have tried the pin and no success. To be told (after another 2hr wait) I I would be refunded and to re book to get a new pin as they couldn’t supply a new one.
I went to re book and guess what. (No space available ) so that didn’t work. I asked for a new pin again but not available I was told and the couldn’t contact the space owner! I am now stuck!!!!
After another 3 hours wait I went public on Twitter and guess what A NEW PIN WAS GIVEN! That actually worked, funny that!
This companies customer service protocol and procedures aren’t fit for purpose as no one answers e phone, or replies to any communication in a timely manner. If it all works then a simple process but in my experience an absolute nightmare! And over 4 hours of wasted time! It’s a good job we didn’t have to be anywhere the morning after!