All reviews of susan anderson
Review about: Destination2
Family Holiday
We have been loyal to destination 2 for many years but booked a family holiday to dubai, we were 1st told we would have to go against FCO advice and I explained that would mean we would have no travel insurance, D2 were not bothered and said holiday was still going ahead. I spoke to hotel and emirates and passed on emails to D2 saying they would postpone foc or give refund due to FCO advice. D2 tried to postpone which we were happy to do but then informed they wanted extra £££ - the customer services was and still is terrible - and day before our holiday after hearing nothing I emailed saying "D2 obviously cancelled our holiday"
now getting a REFUND is a nightmare - offered credit voucher which we refused and been told they will not accept a full refund until we request it on or after 31st January 2021 - 5 months after holiday and then how long will be have to wait for money?.
please don't book with them, our experience is if things are going well they were very good but once a problem they don't want to know and only want your money
I booked with KELLY at Destination 2 ON THE 23/07/2020. Kelly advised that I didn't have to book online as there was a fee, each time I make payment, so she offered that her and her staff would take the payments for me each time I called to make a payment. I have made seven payments and paid £600.00 to date. Each time I made a payment the staff wold always say that I was not allowed to make payment via the agents and would have to do it online. I explained that Kelly had made an arrangement with me and that I have an email to confirm this, also that she has documented this on my booking, No matter what I told them they would always find an excuse for not taking payment and advised me that Kelly will call me back. I have only ever made a payment to Kelly twice in total out of the seven payments made. Kelly never called me back apart from one single time, when she did she developed an attitude with me, probably because I challenged her co workers to take payment, as being passed from pillar to post and non returned promised calls started to wear thin on me. These individuals are obnoxious, rude and unprofessional. Today I tried to make another payment and the same thing happened. I was advised i would get a call back from Kelly and never did. I decided to call back to try and make another payment, as its my daughters 16th birthday present fro next year, so I tried to keep my cool on the conversation. I was told again I couldn't make the payment over the phone, went through what became the norm, I challenged it, this young lady then tried to take the payment. She asked me to put my card number through I did, she made me do this three times, because she said it wasn't going through. She put me on hold on a number of times for long durations, I knew this was nonsense, as I had just been paid, so it defiantly wasn't a problem from my end. I asked what the problem was, she sarcastically said , "it's just not working. By now I'm feeling like words can not explain, feeling disrespected, undermined, intimidated. I raised my voice as she kept talking over to me, she put Kelly on, who has no customer services skills or empathy. She is a manipulative and rude individual, who also accused me of shouting and kept talking over me. I then felt enough was enough and wanted to cancel my booking. I demanded my money back, she then said "well unfortunately you cant get your money back". I could hear the sarcasm in her voice.I asked her what she meant, as prior to this, a few weeks ago I asked Kelly about a refund and she advised that I would loose £100.00 per person. She did not admit to telling me that. I then said, I have no problems, as their calls are all recorded. I then asked for her manager to call me back. I asked for a name and an ETA, she was reluctant in giving me a name, she eventually gave me a name of Betty Bouchier- Hobin. and said she could call me back any time and did not have an ETA. I then asked why, as every company has an ETA for call backs, she did not respond. I then asked for her for her managers manager name, she refused to give me the details and told me to look on the website for head office. I am displeased and have feel like this company are scammers. I have contacted the Competition Market Authority, as these people are scammers. They are all very ignorant individuals, who are probably sitting opposite each other telling each other what to say, you can literally hear the giggling in the background. The reviews are fake. I refuse to let these scavengers get away with this.
Destination 2 is a SCAM .