All reviews of T. Brown
Review about: HIGHR Collective
Unwanted lipsticks
I've just bought 3 lipsticks but 2 of them were not the right shade for me. I've tried to contact customer service twice to exchange them for a different colour but unfortunately, I have been completely ignored. It's really frustrating to be left on read when trying to sort out a simple problem. I definitely won't be buying from this company again if this is the kind of customer service they offer.
Review about: Artigiano
Mum's shoes
Oh gosh, what a nightmare! I ordered a pair of shoes for my mum back in August and it's been a complete disaster. I didn't receive any updates, so I decided to give them a call in September, but they just kept giving me the runaround. They blamed a system upgrade, but said it shouldn't have affected my order. I ended up having to cancel and reorder, but come November, still no sign of the shoes! They promised to investigate, but it took forever for them to take any action. When I phoned them today, they admitted they had forgotten to check the system like they said they would. How unprofessional! Can you believe they even had the audacity to claim their customer service was rated as excellent? Urgh! Learn from my mistake and avoid shopping there at all costs!