All reviews of T. Williams
Review about: Scotts of Stow
Blanket purchase
The whole process of ordering those blankets I bought was an absolute nightmare. I placed my order at the end of March and the money was taken out of my account straight away. But then, the delivery date just kept being pushed further and further away, with different customer service reps telling me conflicting things. First, I was told it would only take 4 working days, then I was told it was actually going to be 10 days. Their excuse for the delay was the war in Ukraine, which I thought was a pretty weak excuse. To make things worse, I found out it was actually a pre-order, which no one mentioned when I made my order. Every time I called to check on the progress, I was given different delivery dates, so I decided to cancel my order out of frustration. The one good thing was that they quickly processed my refund. Overall, it was just a complete mess of an experience.