All reviews of Tatiana Popa
Review about: Swoon Editions
Denver Corner Sofa
Took the money, and no news from them for long past the delivery date
We ordered a sofa for over £2200 in March and no updates followed on when to expect the order which was due to be delivered by the 31st May 2021. Maybe this is no money for somebody, but it is a lot of money for me and it was a time sensitive order as we are forced to sit on the floor until the sofa is delivered. When, at a later date, I checked their website for the same sofa, it was showing even a shorter delivery period - 6 to 8 weeks.
The worst is that there were no reasonable answers from the customer support service. All emails came from different people, with an answer summary as "we will let you know when we have details" OR "your sofa is at the warehouse and you shall wait for the delivery company to contact you". Nothing happened of course as these answers followed repeatedly one another.
I am wondering how comes that European companies are able to deliver as promised and in UK everyone keeps warning me that it is not the case.
Summarising, if anyone wants to lend money for free to SWOON with no idea what is your order status and be treated as a not clever enough to understand it's not ok, go ahead. I'm tired of this disrespectful treatment and next move is to get my money back urgently.Review about: Swoon Editions
Denver Corner Sofa
After getting to the point were I couldn't wait any longer I was contacted by the Swoon team with details and my sofa got delivered this morning. The quality is as I expected it to be and I am very happy at this moment with the purchase. Their reaction was unexpected and quick. They sincerely apologised for the lack of details, which I appreciate and would happily turn my feedback into a genuinely happy one. Thank you Swoon team for sorting this out quickly.
After getting to the point were I couldn't wait any longer I was contacted by the Swoon team with details and my sofa got delivered this morning. The quality is as I expected it to be and I am very happy at this moment with the purchase. Their reaction was unexpected and quick. They sincerely apologised for the lack of details, which I appreciate and would happily turn my feedback into a genuinely happy one. Thank you Swoon team for sorting this out quickly.