All reviews of Theo Hill
Review about: QDOS Breakdown
Policy renewal confusion
I recently decided to change my breakdown policy from paying for each call-out and having an excess, to making one upfront payment without an excess. But little did I know, this switch resulted in a big drop in the quality of service. I renewed my policy without any trouble, only to find out that the new terms meant I had to be in a completely still vehicle to get help. So, if my vehicle isn't safe to drive but can still move a bit, I'm stuck - even if I have somewhere urgent to be, have a child with me, or need to sort out something important. It seems like the policy is more focused on saving money than looking after their customers' safety, convenience, and well-being. It's frustrating that I can't even cancel this useless policy that doesn't really offer any help. It's obvious that the people making decisions at this company are more concerned with profit than with what makes sense or with keeping their customers happy.