All reviews of Tim Allen
Review about: Holiday Gems
Holiday Gems Cowboys
Booked a holiday to Tunisia.
Flight delayed 5hours.
Informed Gems while in UK to make sure transfer aware.
Got there at midnight no transfer only TUI reps and one taxi driver.
Called emergency number told to call transfer company ourselves.
Very helpful taxi driver tried to find our transfer but nowhere to be found.
He then took us part way to resort and we changed taxis with his mate who dropped us at resort.
Contacted gems to be told we must have been a no show, so how were we in Tunisia?
Made a complaint they have now told us the transfer company were waiting for us.
The airport was deserted.
It cost us £40 for the taxi but did not get to resort till 3am.
They would not even refund the £9 that the 3 minute call cost to the emergency number.
We are a couple in our 60's and we were left high and dry by Holiday Gems.
Avoid at all costs and stay with the named companies instead of these con artists.