All reviews of Tim Deegan
Review about: Furniture Village
2 sofas
To start with I would like to point out that due to long delivery times, many people leave good reviews for furniture shops, just based on the sales staff in the shop, and not the service they received when there is an issue. So read reviews thoroughly.
I thought you couldn't get any worse customer service than DFS, but Furniture Village have found a new low.
We ordered two sofas on the 15th November 2022, and we were told that delivery would be 10 weeks. This timing would fit in perfectly with the renovation of our new home. However, we were contacted by Furniture Village early in January to say that one of the sofas was in, and that they wanted to deliver it. I explained that we were told it would be 10 weeks, and that we wouldn't be in a position to accept delivery until around that time. To this the lady replied that they didn't have room in their warehouse, and that they would charge me for storage.
This was later rescinded after I made a complaint.
At around the 10 weeks delivery originally quoted both sofas were delivered (minus the fabric care package that was supposed to be included). However, it was pointed out that one of the sofas was damaged (it looked like it had been dropped out of the lorry), causing significant damage to the frame. And I was told that I would be contacted by Furniture Village to resolve the issue.
After waiting several days to hear from Furniture Village, I eventually called them. I can't remember the excuse they gave for not contacting me, but I was told that they would send someone out to inspect the sofa, and then someone would come to repair it.
The damage wasn't just a scuff, it was heavy impact damage to 2 corners of the frame. So I said that I would like a replacement. I was told that replacement would take up to 10 weeks (yes another 10 weeks).
Several weeks later, and I still hadn't received any correspondence at all. So I called FV and was told that delivery would be on the 24th April 2023.
I also chased up the fabric care package again, and was told that it would be sent out.
The 24th of April was getting closer, and I still hadn't received any correspondence. So I called FV again, and was told that delivery to the depot would be by the 28th April, and that I would be notified.
After still receiving no correspondence I called again, and was told that delivery would be today (2nd May 2023). And I was told that I would receive a text message on the evening of the 1st May.
No text message was received on the 1st May, so I called FV this morning (2nd May), to find out what was going on. I was told that they hadn't received my sofa from the national depot. I asked why I hadn't been notified, as they would have known the previous week. But they were unable to give me an answer.
I have now waited 24 weeks, and still don't know when delivery will be.