All reviews of Tim Ferid
Review about: 247 Home Rescue
Complete Boiler Cover
Boiler service carried out as expected however, make sure you ask them to explain their poorly worded terms & conditions in detail.
A fault was found on the boiler during a service (I knew the boiler has a fault before the engineer arrived as my radiators have been on full for the past week during the hottest week in the UK. The company refused to fix the boiler as the fault was discovered on a service.
I urge anyone who takes out a policy with Home Rescue have another company carry out a boiler service and if there are any faults you then report it to them (I am sure there is something in the terms that they also state that if there is a fault they won't fix it). I am not sure the purpose of getting boiler cover if they do not fix a fault when it shows it self.
I am sure the customer service agent will send a reply that spins what actually happened with what did happen just know if you get a service and they discover something wrong with it they will refuse to fix the problem.
I am taking this matter further with the FCA and recommend anyone who has this same issue do the same. They will claim that the boiler service is not covered by the Financial Ombudsman Service as the boiler service is a non-regulated product but I don't see how this is possible and even if it is I do not have an issue with the boiler service I have an issue with the fact that my boiler has a fault and they are not fixing it without a fee.
Your Complaint Reference Number: HR1016775
Hello,
We apologize for all the trouble and difficulty, please accept our sincere apologies for the inconvenience. We will take this in notice and make sure this instance doesn’t take place again.
Your concern has been directed to the complaints team. They will investigate thoroughly and will get back to you asap. Kindly bear with us till then. Your cooperation with us would be a huge favor. Thank you for notifying us and helping us improvise.
Kind Regards,
24/7 Home Rescue