All reviews of Tim Hanley
Review about: Mobiles
iphone
I have had a truly awful experience with Mobiles.co.uk
I took out a contract with them, and when they could only deliver a handset to my home address in office hours I had to cancel the contract.
I found out a year and a half later that they had still been taking unauthorised payments from my account every month.
I contacted them in April this year, they admitted the error was their fault and they hadn't cancelled the contract but I’m still waiting for a refund.
I have sent weekly emails and phoned since April but just get told they will reply in 3-5 days, and they never reply.
I have also been chased by a debt collection agency for the last five months which is incredibly stressful.
I have been told I won’t receive any compensation even though hundreds of pounds have been taken from my account, I have spent hours and hours on the phone and email trying to sort this out, and debt collectors are threatening me with further action.
I’m amazed to see so many good reviews on this site, my experience has been terrible. Just be wary, if things go wrong their customer service is appalling.
I mu sell has hed a bad experience with this company they send you the phone out straight away but they send the wrong one so you have to send it back to the address they give you. They don't give you your postage back and then I got bils through the door for mobile phones that are active which I don't have and also from 02 but eh why I'm on vodaphone then I got debt company knocking on the door .dont trust thus company