All reviews of Tim OBrien
Review about: Furniture Village
Sofa or 75% refund. You decide
For every dissatisfied customer there is the potential to resolve the issue but having read many of the other reviewers stories on here I can’t but help think customer satisfaction isn’t Furniture Village top priority. Profit comes before all else.
It may help those who don’t know that Furniture Village ( FN ) don’t actually have a Customer Service department.
They let one of two departments handle ‘ issues ‘, which you talk to is based on where your order is in the pipe line, pre or post delivery oh and if you bought the item online or in store. Online purchases seem to have a better level of protection should there be an issue. Their web site claims you can get a full refund should you have a change of heart prior to delivery ( or an Attempted delivery) but only if ordered online. Order in store and they will want %25 of the order for what they deem a ‘cancellation’ even if it’s not your fault., which brings us nicely to my own issue which is still ongoing .
The short version is a sofa couldn’t be delivered due to a tight fitting staircase and a slightly larger fitting sofa !
This was always going to be an issue as my current sofa was a tight fit and the new one was larger but then I stated this when ordering and stupidly believed the sales person when they said it could be dismantled if it didn’t fit but failed to mention at a cost of over £100 to myself.
As previously stated FN don’t have a Customer Service department so they don’t care about customer satisfaction, each person you speak to in the store will spout out the same line not matter how far up the chain you go. Any complication is the responsibility of the Customers and thus the fault of the customer so the customer must pay to get it resolved no matter what was said prior to ordering.
You have been warned .