All reviews of Toby Jones
Review about: Mobile Phones Direct
Upgraded daughter's phone
The customer service support from Mobile Phones Direct has been excellent! When I upgraded my daughter's phone last Thursday, I had some questions about billing, dates, and the SIM card. They were able to provide quick and confident answers without any issues. The phone arrived the next day with some bonus extras included, which was a nice surprise.
The ordering process was really easy to navigate on their website, with clear sections for new contracts, upgrades, and SIM-only options. Selecting the phone and tariff was straightforward, making the whole process hassle-free. If you choose to upgrade, you can stick with the same provider and keep the same billing date, so there's no need to set up another direct debit. Overall, a great experience!