All reviews of Toby Thomas
Review about: Carphone Warehouse
Phone purchase
I bought a new phone from that shop not long ago. Everything went well with ordering and delivery, but I ended up feeling really frustrated with the service. The staff said changing the SIM card was all I had to do, but it turned out to be a lot more complex. Being 70 years old, I struggled to figure it out on my own and I was really surprised when they wanted to charge me £25 for something I thought I could manage myself. The staff's lack of help and understanding left me feeling pretty upset and worthless.