All reviews of tom kut
Review about: Mobiles
My tariffs - 5G O2 Sim Only Unlimited 12M 100GB
mobiles.co.uk (Dixons Carphone PLC) are scammers, fraudsters.
STAY AWAY from mobiles.co.uk (Dixons Carphone PLC) cashback deals. They don't send cashback cheques. When you chase it, they send one and stop it (my bank said unpaid cheque). Then you chase again, and they put all the blame on you. It goes like that:
"Ayanda: I am really sorry for this, the cheque was cancelled via a request that you have made since you did
not receive the cheque, now our banking team has sent anew cheque for you which will take 28 working days
to arrive from the date the cheque was sent"
Don't be surprised when the operator just closes chat on you. Same with phone calls to their customer phone line. As for complaints, I haven't heard from them since. In fact there is no such a thing as complaints, no complaints policy, no procedure of any sort, no one to escalate the issue with, no body outside the company to refer the complaint to either (they haven't heard of Communications Ombudsman).
You will not get your cashback! You will spend hours on their chat reading the pre-written formulas and listen to the same stories on their customer phone line. All that every 28 working days or more often if you like.