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Review about: Fitness Superstore
Nordictrack Treadmill
Ordered a Nordictrack treadmill from this company in March. Delivery was pretty quick but the unit was faulty - the belt didn’t line up.
We tried to contact Fitness Superstore straight away (within the 14 day return window) but emails were unanswered and the phones just ring out.
After going through Facebook messenger someone finally got back to us and referred it to Icon (Nordictrack manufacturer). We had the runaround from them for weeks with no further contact from fitness superstore and eventually Icon agreed to fetch the treadmill in the middle of May (looks like they have issues with all of their products).
We notified fitness superstore that the treadmill had been collected, only to be informed that we wouldn’t get a refund until they got their credit note from Icon, even though our contract was not with Icon.
Luckily we had started the process in March of claiming the money back through the bank chargeback process as we couldn’t get through to fitness superstore. We got our money back from the bank at the end of June, otherwise I think we would still be waiting.
I will never use this company again.