All reviews of Tracy Bishop
Review about: OnBuy
DO NOT BUY AN IPHONE FROM ONBUY
My Iphone has stopped working in the warranty period. The seller Digi-E via OnBuy has gone out of business. OnBuy do not answer emails and do not have a telephone number.
It turns out my Apple iphone is an American model, so cannot be repaired by Apple in the UK. Apple USA can’t repair it because the iphone is in the UK. That’s ok until your iphone just dies overnight (a known problem with the Iphone XR), then you’re well and truly screwed.
Apple USA sold this phone to AT&T, who then sold it on to Digi-E, who I bought my Iphone from via OnBuy. So, basically I have no phone and I’m £589 worse off 10 months later.
OnBuy might be a wanna be Amazon, but they are in no way remotely that professional. OnBuy have no phone number, do not respond to emails and generally have a ‘do not care attitude’ over Facebook messages, the only way I could get any form of communication.
11 days have gone by and I’m told to wait for Digi-E to contact me because ‘they must be busy with lockdown orders!’ Their emails bounce and their website is down, so I can’t even get hold of them.
PLEASE BEWARE BEFORE BUYING FROM ONBUY OR DIGI-EHi Tracy. Contact me. Same problem. Going to trading standards!
My email is Bethan-potter@outlook.com
Not really OnBuys fault i it, would have been the same if you bought it odd ebay and passed the 30 day period
I ordered a digital timer for use int kitchen on 26 January 2021. The process was easy. I received an immediate confirmation from the supplier. This was followed the next day to advise the parcel was ready for despatch and was delivered on the 29 January. It arrived in good condition. I have used Onbuy.com before and found them efficient and the suppliers I have used efficient.
Always pay by paypal, at least if you have a problem you can claim back via them. Ive got an issue with a dash cam (£179.99) & seller is ignoring me so Ive had to raise it via paypal which is a lengthy process. Shop next time for me for anything of this nature but dog chews etc had no problem
Used twice very good service and quality would always look here before any where else. very quick delivery times
Problem with faulty iPhone, luckily paid with Paypal, but have to send it back to Malaysia? although ordered through Onbuy not happy postage is £15
ONBUY IS NOT AT FAULT HERE...GET IT RIGHT !
Does not sound any worse then Amazon after the 30days period and no different to Amazon where if you buy, knowldgely or not, from 'Market place' where amazon point out they're not actually the seller, and that is who you have to deal with. As usual caveat emptor, Did you check out 'Digi-E' before purchase?
If you paid via a credit card you may have recourse from there.
As has been suggested elsewhere it would be a good Idea to check with citizens advice / trading standards, also worth getting in touch with Apple on the basis they're a 'Global' company and should honour their products without boundaries, although manufactures frequently palm of responsibilities for their products via sub companies/franchises/resellers etc (a global poor practice) but the choice of where to buy from is of course within your choice :-(Onbuy may not be legally responsible under the sale of goods act, but they do have a moral responsibility (and business imperative) to vet the traders they allow to use their marketplace. I have a pair of scrap Apple ipods that were sold fraudulently as new - the seller has gone out of business and OnBuy don't want to know. I don't trust the traders on their marketplace, and will never use them again. Be very wary!!!
i am currently facing the same issue, and am chasing Onbuy.
i am currently facing the same issue, and am chasing Onbuy.
Review about: OnBuy
DO NOT BUY AN IPHONE FROM ONBUY
My Iphone has stopped working in the warranty period. The seller Digi-E via OnBuy has gone out of business. OnBuy do not answer emails and do not have a telephone number.
It turns out my Apple iphone is an American model, so cannot be repaired by Apple in the UK. Apple USA can’t repair it because the iphone is in the UK. That’s ok until your iphone just dies overnight (a known problem with the Iphone XR), then you’re well and truly screwed.
Apple USA sold this phone to AT&T, who then sold it on to Digi-E, who I bought my Iphone from via OnBuy. So, basically I have no phone and I’m £589 worse off 10 months later.
OnBuy might be a wanna be Amazon, but they are in no way remotely that professional. OnBuy have no phone number, do not respond to emails and generally have a ‘do not care attitude’ over Facebook messages, the only way I could get any form of communication.
11 days have gone by and I’m told to wait for Digi-E to contact me because ‘they must be busy with lockdown orders!’ Their emails bounce and their website is down, so I can’t even get hold of them.
PLEASE BEWARE BEFORE BUYING FROM ONBUY OR DIGI-EDO NOT BUY AN IPHONE FROM ONBUY
My Iphone has stopped working in the warranty period. The seller Digi-E via OnBuy has gone out of business. OnBuy do not answer emails and do not have a telephone number.
It turns out my Apple iphone is an American model, so cannot be repaired by Apple in the UK. Apple USA can’t repair it because the iphone is in the UK. That’s ok until your iphone just dies overnight (a known problem with the Iphone XR), then you’re well and truly screwed.
Apple USA sold this phone to AT&T, who then sold it on to Digi-E, who I bought my Iphone from via OnBuy. So, basically I have no phone and I’m £589 worse off 10 months later.
OnBuy might be a wanna be Amazon, but they are in no way remotely that professional. OnBuy have no phone number, do not respond to emails and generally have a ‘do not care attitude’ over Facebook messages, the only way I could get any form of communication.
11 days have gone by and I’m told to wait for Digi-E to contact me because ‘they must be busy with lockdown orders!’ Their emails bounce and their website is down, so I can’t even get hold of them.
PLEASE BEWARE BEFORE BUYING FROM ONBUY OR DIGI-EHi Tracy. Contact me. Same problem. Going to trading standards!
My email is Bethan-potter@outlook.com
Not really OnBuys fault i it, would have been the same if you bought it odd ebay and passed the 30 day period
I ordered a digital timer for use int kitchen on 26 January 2021. The process was easy. I received an immediate confirmation from the supplier. This was followed the next day to advise the parcel was ready for despatch and was delivered on the 29 January. It arrived in good condition. I have used Onbuy.com before and found them efficient and the suppliers I have used efficient.
Always pay by paypal, at least if you have a problem you can claim back via them. Ive got an issue with a dash cam (£179.99) & seller is ignoring me so Ive had to raise it via paypal which is a lengthy process. Shop next time for me for anything of this nature but dog chews etc had no problem
Used twice very good service and quality would always look here before any where else. very quick delivery times
Problem with faulty iPhone, luckily paid with Paypal, but have to send it back to Malaysia? although ordered through Onbuy not happy postage is £15
ONBUY IS NOT AT FAULT HERE...GET IT RIGHT !
Does not sound any worse then Amazon after the 30days period and no different to Amazon where if you buy, knowldgely or not, from 'Market place' where amazon point out they're not actually the seller, and that is who you have to deal with. As usual caveat emptor, Did you check out 'Digi-E' before purchase?
If you paid via a credit card you may have recourse from there.
As has been suggested elsewhere it would be a good Idea to check with citizens advice / trading standards, also worth getting in touch with Apple on the basis they're a 'Global' company and should honour their products without boundaries, although manufactures frequently palm of responsibilities for their products via sub companies/franchises/resellers etc (a global poor practice) but the choice of where to buy from is of course within your choice :-(Onbuy may not be legally responsible under the sale of goods act, but they do have a moral responsibility (and business imperative) to vet the traders they allow to use their marketplace. I have a pair of scrap Apple ipods that were sold fraudulently as new - the seller has gone out of business and OnBuy don't want to know. I don't trust the traders on their marketplace, and will never use them again. Be very wary!!!
i am currently facing the same issue, and am chasing Onbuy.
i am currently facing the same issue, and am chasing Onbuy.
DO NOT BUY AN IPHONE FROM ONBUY
My Iphone has stopped working in the warranty period. The seller Digi-E via OnBuy has gone out of business. OnBuy do not answer emails and do not have a telephone number.
It turns out my Apple iphone is an American model, so cannot be repaired by Apple in the UK. Apple USA can’t repair it because the iphone is in the UK. That’s ok until your iphone just dies overnight (a known problem with the Iphone XR), then you’re well and truly screwed.
Apple USA sold this phone to AT&T, who then sold it on to Digi-E, who I bought my Iphone from via OnBuy. So, basically I have no phone and I’m £589 worse off 10 months later.
OnBuy might be a wanna be Amazon, but they are in no way remotely that professional. OnBuy have no phone number, do not respond to emails and generally have a ‘do not care attitude’ over Facebook messages, the only way I could get any form of communication.
11 days have gone by and I’m told to wait for Digi-E to contact me because ‘they must be busy with lockdown orders!’ Their emails bounce and their website is down, so I can’t even get hold of them.
PLEASE BEWARE BEFORE BUYING FROM ONBUY OR DIGI-E