All reviews of Tracy Froggatt
Review about: Not In The Dog House
2 x dog beds & day matress
I ordered 3 items in March 2021 and the process went smoothly. However, as at 3 May 2021 (6 weeks) l have still received none of my order. The only time l have received any information is when l chase them. I get a vague response to some issues raised in my emails, but the real issues are not fully addressed.
I have now cancelled my order in full and told to wait a further 7-10 working days to have MY money back. So in total they will have had my (hard earned) money for nearly 2 months & have nothing to show for it.
I would definitely NOT recommend this company as their service levels are appalling. I think that it should be a warning sign when you can only contact a company via email, as they clearly don’t want to really deal with customer concerns properly. Don’t be taken in by their fancy website, it’s not backed up by good customer service.