All reviews of V Eastman
Review about: Outandout
Stockholm garden furniture
Furniture was delivered promptly after placing the order. Sadly there were three pieces missing and five superfluous items. Impossible to get through to anybody on the telephone. Luckily we had photographed all the items received as you can’t send off the claim form without attaching photos, even though our claim was for missing items not damaged ones. After multiple emails and countless attempts to get through on the phone (they only answer if you press the option to place a new order), three weeks later the missing items were delivered.
Nice furniture but very poor customer service. To add insult to injury the product we ordered was discounted by £100 between receiving the initial items and the replacement items arriving. Any company with good customer service would have applied this discount to our order in order to compensate for the inconvenience.