All reviews of Vanja Rawlings
Review about: Coopers of Stortford
2 Garden Solar Lights and a Buddha Solar Water Feature
I purchased 3 items from this company - all three in stock. Two items were shipped quickly and although one of them was faulty, the company dealt with it swiftly and refunded the item. Third item, on the other hand, was a complete disaster. I ordered Buddha solar water fountain. It was in stock. Ordered on 6th June and hoped to have it delivered before Father's Day 19th June. After 4 telephone calls to the company and assurances it would be with us before then, it was clear it will not reach us by the 19th. On the following Monday, 20th June, I called to cancel the order only to be told that it is in packing process and they cannot cancel it but they will try and check with the supervisor. They called back and confirmed it would be cancelled and money will not be taken from my account. On Tuesday afternoon, 21st June, I received a message that the item was shipped!!! On 22nd June, I checked my account and the money was taken out. I called the company only to be told there is nothing they can do about it and the item will be delivered by Yodel - it is due to arrive tomorrow - 23rd June! I can refuse delivery or accept it and call them to arrange for collection. Which means the money will not be refunded for at least 2-3 weeks. The worst of all was when the lady I spoke to told me she had no record of my conversation with the customer service on Monday!
This type of service is just not acceptable and it seemed to me that every person I spoke to covered someone else's incompetence.
I will never use this company again.