All reviews of Vicky Reynolds
Review about: Dreamplace Hotels & Resorts
Family holiday nightmare
I'm still here at the hotel and I've been wanting to leave since yesterday morning. I'm planning a few days of relaxation in the south of the island with the kids and their grandma. From the first day, I've wanted to leave, even if the stay was free here. For them, the hotel rules are more important than the safety of your loved ones. When my one and a half year old daughter was drowning in the pool and the lifeguard was nowhere to be found, I wasn't allowed to jump down the slide to rescue her because it broke the rules. They cared more about the rules than the fact that a child was in danger. I'm still shocked by how they handled it. As a mother, my first instinct was to save my child, regardless of the rules. It's unbelievable that I was scolded by the lifeguard and the hotel director for trying to help my daughter. There are other hotels where children's safety is the priority. They allowed me to bring my niece along but wouldn't let me see her on check-in day to give her food because she has celiac disease. It's not like a school camp, it's a vacation where children's needs should come first. From a family perspective, this hotel has been a disappointment. I won't be returning for another stay.