All reviews of Victoria Johnson
Review about: Onto
Car rental nightmare
I had a nightmare experience with my car rental from this company recently. My car conked out towards the end of February and I was left without a car until the end of March, with no replacement or courtesy car given. It was such a hassle - I had to spend countless hours on the phone and make a formal complaint just to get a resolution, which only came in the form of a refund for my monthly rental. This caused a lot of inconvenience and extra costs for my travel needs. And to top it off, when the car was finally fixed, it turned out that the company's tracker was draining the battery because it was plugged in wrongly. This led to another 2 hours of arguments and threats of legal action before I finally got my car back. Dealing with this company has been incredibly stressful and frustrating.