All reviews of Vivian Jere
Review about: 247 Home Rescue
Boiler service
Have A boiler service with them. Last week i called for an engineer to come look at my programmer as knob had become too big for the prong that fits inside. They made me pay an excess of £95 only for the engineer to turn up and tell me I needed a new programmer that I’d have to pay for. He used a pliers to turn the prong to set the heating but I realised after he left that the settings were wrong. He said the office would call and arrange for a replacement programmer.
Nobody rung afterwards and when I called them on Monday 9th August I was told nobody rung because the engineer marked the job as ”complete”. I asked to speak to a manger and a guy called Lucas calling himself manager rung me. Told me they wouldn’t fix or replace the programmer because that is not covered on the policy. I asked why they charged me £95 excess and send an engineer out he said he would listen to the conversation and get back to me. It has been 4 days he has not rung. In my annoyance i tried to cancel the policy and was put to one guy called Anas who also said he would get back to me after 24 hours but he hasn’t rung either. I have managed to fix the knob myself using pliers after also getting my neighbour plumber to pop over which was ridiculous considering I’d been made to pay for an engineer to come out . I would like a refund and the degree of incompetence at every level has been unprofessional, shocking and disgusting. If the programmer was not covered there was no need for me to be charged the excess and for the engineer to come out. I was also told I cannot cancel the policy as it is due to expire next month. This is my second negreview for these people and I’d never join this company again!!!
I took a policy with 24/7 in feb 2020 I call the to repair my boiler I was told I should called the 5day a go on day 1 now I have to pay £75 call out charge and £240 if I want to cancel my policy I have till feb 2021 £ 14 a month to pay i never made a claim this was first time I made a claim I never had any paper work sent to me but they said
thay have emailed me pls be careful don't trust this company sales people are very nice give you every thing on the phone. I will Never advise any one to use the company 24/7 Home Rescue. Avoid Avoid this company.