All reviews of Vix
Review about: Choice Furniture Superstore
Table
Absolutely appalling service and poor quality products that stink of mould, avoid at all costs! Firstly, this company advertises products with the incorrect stock availability. We had to wait over two months for our dining table despite the website showing a delivery between 7-10 working days. We were bombarded with delivery updates up until the 10th working day then we were left with no communication or explanation as to why the table hadn't been delivered until we called their customer services for a reason. When we were finally given a delivery date we were called in the morning of the delivery day and told that the table wouldn't fit onto the van. Eventually when the table arrived and was removed from the packaging there was a foul smell of mould that filled the whole house. The smell was still present for the following 3 days despite our best efforts to remove it. The quality of the table is poor, with it being made of constructed marble we were astonished to see that it is held together using bolt plugs that are far too small glued into the base to hold the table top. Of course these plugs popped out of the holes as there was an insufficient amount of glue to hold it in and of course we were accused of over tightening the bolts to the plugs by the Company which didn't come as a surprise! This company is an absolute joke and their customer service is just as appalling, they are unhelpful, dismissive and very very rude. One particular member of staff even suggested that we have health issues with blood pressure which is the most disgusting comment I've ever heard from any member of customer service. Dont waste your money or time on this company's products!