All reviews of ViYen Tang
Review about: Netflights
Flights
AVOID AT ALL COST! SCAMMERS!
I recently purchased flights for myself and my family. I received a booking confirmation and the funds were taken out from my account. I then received an email 24 hours later to say the flight prices has increased and I have 3 options... 1. to pay the difference, 2. to put me on a different flight at the same cost BUT it has stop off's (initially booked as a direct flight) or 3. for a full refund. I went back and forth with them and said it's false advertisement! They took my money to then tell me it cost more and 'it weren't their fault' because the airline increased their cost. Firstly, I booked at 12.37pm and I received the email to say the price increased at 10.00am the following day! Why did it take almost 24 hours to inform me?! Had they looked into it sooner and paid the airline when I purchased the ticket, I would not of had to pay an additional £380.50!
P.S. to Netflights, DO NOT reply back and give me an automated response like you have with others and to say it's resolved! Yes I paid the additional cost because I had no choice as it a very important flight I have to go on. As discussed with the supervisor, you need to sort out your misleading confirmations starting with a header not stating booking confirmation because it is NOT a booking confirmation and the funds should not be taken out if it's not 100% booked! It's not 100% booked!