Netflights - Overall Rating based on 22 reviews
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Repeat customer for years
I've been using this service for a few years now and I've always been happy with how easy it is to book flights with them. They might not always have the cheapest prices, but I really appreciate the reliability and peace of mind that comes with booking through them.
Prompt and helpful customer service
I was really impressed with the customer service I got from the folks at this company. They knew their stuff and were quick to answer all my questions, making sure to clear up any worries I had about extra costs. What really stood out to me was how they were happy to match prices from another company, proving that they really care about their customers. All in all, it was a good experience and I'd definitely think about using their services again down the line.
Quick holiday booking
I needed to book a holiday, so I dropped them an email for some help. Mark was really quick with his responses and the whole thing was a piece of cake. I would definitely recommend them, Mark is top-notch!
Disappointing experience with cancelled flight
Recently, I had a terrible experience with a company that mishandled my flight booking, causing me to lose money. Even though I had gotten approval from the airline to put the flight on hold due to some exceptional circumstances, the company went ahead and cancelled the booking without even asking me. The operations manager, Lucy, tried to blame me for requesting the cancellation, but I was able to show that they had acted without my permission. To make matters worse, they even suggested I should commit insurance fraud by lying about the situation. Ever since I raised my complaint, Lucy has been avoiding my calls, refusing to speak directly to me, and choosing to hide behind emails instead of sorting out the issue properly. This lack of accountability and poor customer service is completely unacceptable and has left me in a very difficult situation.
Car hire booked
I was so impressed with the service I got from Netflights. The guy I spoke to, James, was amazing in helping me sort out my car rental for my trip to Florida. He really knew his stuff about the rental company and the different car options, and he answered all my questions without any trouble. The price was fair and competitive, which was great. The service and communication have been excellent, just like my past experiences with this company. I will definitely be using them again in the future.
Car hire for the USA
I've been using this company for renting cars in the USA for years, and I've never been let down. They always match online prices, and their customer service is excellent and very reliable. Booking with them is always fast and simple, which makes everything really easy.
Cheap flights, quick confirmation
When I first saw those flight prices, I was a bit sceptical, you know? Like, can they really be that cheap? But as it turned out, they were totally legitimate and I received my confirmation email really quickly, like in just a few hours. Everything went smoothly, no issues at all. I'll definitely be using them again next time!
Quick booking process
I've booked flights with this company a few times now, and every time it's been really easy and straightforward. Their website lets you filter through loads of different options so you can quickly find exactly what you're looking for. As long as they keep their prices competitive, I'll definitely keep using their service in the future.
Flight booking
I have to say, I was really impressed with the customer service I received from this company. I'm used to dealing with automated responses and waiting ages on the phone, so it was really nice to speak to an actual person straight away. The agent I spoke to was so friendly, helpful, and they sorted out my problem in no time at all.
Flight change assistance
I was really panicking when I needed to change my return flight because of my health, but the person I spoke to at this company was so helpful. They made it all really easy and fast, which made me feel so much better and now I can't wait for my holiday. The service was amazing and I definitely suggest them for any flight stuff.
Easy booking process
Booking my flight on this website was a breeze. The customer service team was really helpful when I had a question. I appreciate the straightforward and friendly information, it just feels like chatting with a mate.
Stefanos help
Wow, Stefanos was so helpful when we needed lots of things for our holiday. He was amazing, I would definitely recommend him to anyone. He's the best!
Flights booking for group travel
I just booked flights for a group trip and I have to say, it was super easy. Since we all booked our tickets separately, it was important for us to find flights that worked for each of us in terms of timing and cost. Luckily, that was not a problem at all and I managed to book my ticket without any trouble. The real challenge will be when we actually travel, so fingers crossed that everything keeps going smoothly.
SE Asia trip booking
I booked my trip to Southeast Asia with them and was really nervous about the original hotel I had booked. Thankfully, Laura and Paige were really professional and helped me find a new one last minute. It's a shame they couldn't match the price, but overall I was happy with the service. I'll definitely be using them again for future holidays.
Customer service review
I've got to admit, I was really impressed with the customer service I got from someone at this company. They didn't just listen to my problems, they went out of their way to help me fix them. You don't see that kind of dedication and helpfulness very often these days, so I have to give them credit where it's due. They're a real stand-out employee for the company and deserve some recognition for their exceptional service.
Flight change
Today I had to change my flight and spoke with a lady named Laura. She was really lovely and helped me out a great deal. Laura was super polite and professional. Thanks a lot, Laura!
Flight to Texas canceled
I had to cancel a flight for my partner and me to Texas. I called a few times and they always kept me updated on the cancellation. Laura was really helpful and understanding, and she sorted out any problems I had. Thank you so much, Laura, you're amazing!
Travel bookings
You should definitely check out these guys, they're top-notch! I've been on a bunch of trips with them and I can honestly say their customer service is fantastic every single time. The staff really know their stuff, they work quickly, and they always do everything they can to make sure you're pleased with your booking. I wouldn't think twice about telling someone to give them a try if they're thinking about planning their next big trip.
Booking process quick and easy
Booking my trip was really easy, the website was so simple to use and I found exactly what I needed without any trouble. Once I had booked, I got all the info I needed straight away, which was a nice surprise. It made me feel really confident in my choice and I was happy with how everything went. The price was also really good, which was a bonus. Overall, I would definitely recommend using this service for your travel plans.
Booking made easy
Booking our holiday with Mark was so easy thanks to his excellent service. He really listened to what we wanted and sent over a quote in just 10 minutes. We had everything sorted within an hour, which made the whole experience really smooth and hassle-free. I would definitely recommend booking with him!
Review with most votes
Flight and hotel booking
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