All reviews of W. Hunt
Review about: PDSA
Registration for appointment
I signed up for an appointment, but ran into a lot of problems. It took a whole 3 days before I could even manage to get an appointment! When I eventually managed to have a chat with customer service for some advice, they told me that my pet wasn't in an emergency situation, even though they were clearly in pain and not eating. The whole process of booking an appointment was a complete nightmare – I kept getting told that I wasn't actually registered. Customer service struggled to find me in the system and even after a lot of phone calls, I still wasn't registered. This caused me and my pet a lot of distress and stress. The inconsistency in information and the lack of urgency in dealing with my pet's pain is just not on!