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Review about: ParcelHero
Large delivery
Beware of attempts to extract more money
A friend recently was faced with a demand for additional payment for a shipment. Fortunately, my friend had the benefit of legal knowledge and was able to fend off the claim. Research has revealed a pattern of behaviour with this company:
1) They will try to charge more money for re-booking a collection even if the courier failed to show.
2) About two weeks after shipping large items which are charged by the volumetric weight they write to say that there was an in transit audit by the courier - FedEx, DPD, Tnt, UPS - which showed different dimensions requiring you to pay larger sums. On review sites, you will see stories of claims ranging from a few pounds to a few hundreds of pounds.
ParcelHero will say that according to their Terms and Conditions you have to provide photographic evidence of a tape measure against the parcel for the claim to be withdrawn otherwise they will debit the amount from your card.
My advice is that from day 1 - please contact your local law network for free advice. These centres tend to be located at your local Citizen Advice office. Speak to a solicitor free of cost.
Under English law, it is up to the party making the claim, i.e. ParcelHero, to produce evidence to support their claim. They will say their Terms and Conditions state that YOU must disprove their claim through photographic evidence. Where a company Terms and Conditions differ from English law, it is the law that takes precedence.
This company was quoted in the trade press at the start of the Coronavirus pandemic as saying that due to Covid-19 they predict that more people will now be using couriers. Based on their practice mentioned above - a potential gold mine of claims by them.
Don't use ParcelHero. Go directly to the courier service. However, if you have already used them and you have received a claim for more money .... don't argue ... contact your local law network for advice.