All reviews of Yasmine Chapman
Review about: Vintage Travel
Villa booking for Kefalonia
I had a really disappointing experience with booking a villa in Kefalonia through Vintage Travel. We booked well in advance for a group of eight, but the company cancelled our villa months later. They offered us an alternative villa on the other side of the island, which put us in a tricky situation with few options. The refund process was also a mess - we only got a partial refund at first and were given wrong information about the full refund. When I expressed my frustration and asked for a £100 goodwill gesture, they ignored me and never responded. We had to end up booking a villa through another company, which ended up being unsatisfactory. Overall, I'm really not happy with the service from Vintage Travel.