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Review about: Smallable
Lies, lies and more lies then silence
I ordered three items in Nov 2017 - and decided to return two items from the order that did not fit me. I requested a return authorization and received an email from Smallables with instructions for the return. I sent back the parcel insured by post to the address provided - only to have the package returned to me a months later. The tracking information indicates it was refused by the recipient. I emailed them - and received no response. After multiple attempts to speak with a customer service representative, I finally spoke with someone after a long hold who asked for photographs of the returned package. I obliged. And heard nothing at all. I have tried to contact them again - both by email and by phone but have not been able to receive any response. Phone rings - and I am put on hold for a long period of time (each >10 minutes). This business is a total fraud. Not only I am still sitting on two items I cannot use, in addition to the refund I should be owed, I have so far spent US$55 for return potage. This is entirely maddening. I cannot believe they conduct their business this way. Stay away.