All reviews of Z Heller
Review about: Plumbs
2 sets of curtains
If I could give PLUMBS zero stars, I would.
I ordered curtains with corded tracks for two windows in the spring of 2023. When delivered the cords were so coarse that, when pulled, they were cutting my hand. So they had to go back and new uncorded tracks were ordered. When delivered one of the tracks was too short so it had to go back. When the new track was delivered it was still too short. Then a “clever” customer advisor, instead of asking for a new track to be supplied, put a raw plug into the wall, and pinned the end of the curtain to the raw plug. That looked awful so I AGAIN complained to PLUMBS Headquarters and again a new track was ordered. When that was fitted the curtains were getting “stuck” in the middle of the track so that had to be sorted. And then, the track on the second window snapped in the middle. I am still waiting for this to be sorted.
And I paid £ 2400 for the two sets of curtains, that is £ 1200 for one window. All I can say is, steer clear of PLUMBS. The customer consultants are freelancers, the track fitters are contractors and the curtains are probably made in China, although I cannot be sure of that. Communications between consultants, Plumbs HQ and track fitters are non effective, left hand does not know what the right is doing and the customer suffers.