All reviews of Zee B
Review about: Travel Trolley
Flight Tickets to New York
Totally awful Travel Agency. This was one of Sky Scanners recommendation and it's time for Sky Scanner to stop recommending them. The staff were awful and was charging £100 to cancel a flight ticket of £248 which was booked less than two hours before attempting to cancel. They were refusing to state were they got the quote of £100 from as this is not stated on their website or under any of their policies. Staff were refusing to negotiate and change the flight to a later date. I was told that to change the flight to a later date I will be charged more than the £100 cancellation fee I was quoted. Staff were very rude over the phone and impatient. I had to constantly ring Travel Agency to send the flight tickets. This was not sent until the day after the tickets was purchased and was sent in the night. The airline stated that as the ticket was booked via Travel Trolley and they are liable to either cancel or amend the booking for free. Travel Trolley refused too. They have a bad reputation all over the internet and have charged customers ridiculous amounts for cancellations in the past. They have also been mentioned in the Guardian for their bad customer service and insensitivity towards their customers. If I had known this prior to booking with them I would have not booked with them. I would prefer to rate this experience 0 but their isn't an option too. Rating my experience as a 1 is me being very lenient. Do not book with Travel Trolley. I repeat do not book with Travel Trolley.