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Review about: YesCapa
van rental in scotland
We strongly advise against using Yescapa. Don't waste your time and rent a van from a real rental company, with 24/7 customer service and competent staff.
Yescapa claims to be a collaborative platform and number 1 on the van hire market, but we frankly find it hard to understand how this is possible. Yescapa has no customer service worthy of the name, doesn't give a ... about problems that may arise during rentals, has no emergency number, is closed at weekends, and only provides standardised answers without taking into account the specific situations in which renters find themselves. In fact, the platform is making money off tenants without providing a single service.
Explanations: we rented a van in Scotland for 5 days, for the sum of 800 EUR ... Just two hours after taking possession of the vehicle (on a Friday), the van refused to start. After long attempts, 2 persons managed to restart it with their jump leads. At the nearest garage, we were told that the van had an electrical problem that caused the battery to run down erratically, but that it couldn't be declared faulty even though it was impossible to restart without jump leads. We had the owners, the RAC insurance company and Yescapa on the phone: everyone passed the quid as to what to do next. Yescapa's English number never answered (+44 20 3695 3852, always on voicemail with no possibility of leaving a message, so the phone hangs up straight away). On the French number (+33 5 33 52 21 65) we only managed to get one person on the phone. She was very quick to tell us that only the insurance company could help us... however, she also said that in the event of a faulty vehicle we could be reimbursed for the booking, as a technical fault was found less than 48 hours after we took possession of the vehicle. Except that when we asked for compensation for the stress and the problem with the van, Yescapa never again wanted to provide a refund or compensation. So on that famous Friday, the insurance company told us to go to our destination of the day, where a service truck helped us. The same evening Yescapa stopped answering, and it was impossible to contact Yescapa all weekend. No emergency number is provided. The insurance company could do nothing without the green light from Yescapa, apart from repatriate us to the point of departure, but without providing a replacement van (ridiculous compensation offered of £30 per night, bearing in mind that a hotel costs £200 at the very least, and that the spirit of the van is to have accommodation/transportation/accommodation 3 in 1). Even the insurance company and the owners couldn't get hold of Yescapa... We spoke to the insurance company on the phone about fifteen times, but the result was that nobody could do anything for us... We were torn between Yescapa, the insurance company and the owners. Nobody took responsibility. We were forced to find solutions on our own. At this rate and given Yescapa's margins, this situation is unacceptable and unfair.
So don't trust Yescapa, if there's the slightest problem with your van rental, you'll be on your own, without any assistance, help, customer service or compensation.
This is by far the worst travel rental experience we have ever had. Yescapa is not a reliable site.
Subsequently, we were never able to get Yescapa on the phone. We filed a complaint and all they did was reply with standard emails that were useless.
Run away and rent somewhere else. You may pay EUR 100 or 200 more, but at least you'll have peace of mind.