247 Home Rescue

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247 Home Rescue

53% Would buy here again

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Spotlight: What are our customers saying?

J
Jhon
No contract given never get back to you no confirmation of anything i e receipts of payment keep well clear of these cowboys if you want to sleep at night Read on
G
genie
home care experience, like fixed contracts, unreliable engineers, and hidden plan charges. We’ve made home care simple with flexible rolling monthly subscriptions. You don’t have to commit to any ...Read on
U
Usha Srinivas
Excellent service !!! I am absolutely amazed at their improved customer services levels and also their top notch excellent central heating engineers. I have been 247 customer for many years, I a...Read on
S
sana
ut do not pay out for repairs!! I had an integrated microwave that they coldn't repair. They refused to pay a contribution for the new one that the policy is meant to pay as they said it was voer ...Read on
W
William Gladstone
The engineer who called was very polite and courteous, he was very tidy and left no messRead on

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    Would buy here again
    Overall

    Poor company

    No contract given never get back to you no confirmation of anything i e receipts of payment keep well clear of these cowboys if you want to sleep at night

    Hi Jhon, Your comments regarding the service you received by 24|7 Home Rescue is very important to us. We want customers to have a stress- free experience with 24|7 Home Rescue. We aim to take the pressure out of the emergency that you have encountered. Your report of difficulties in your engagement with us is a serious concern. Mindful of this we are eager to seek out some form of explanation and in doing so reach a resolution for the concerns raised by yourself. Please email us directly at socialmedia@247homerescue.co.uk with your customer reference number to hand and a member of our team will be more than happy to look into this for you. Kind regards, Alice Roberts 247 Social Media team

    Worst company ever, they are a scam company selling insurance & break down covers and not even registered with FCA, just complete rip off. taking legal advice to recover my monies, they have to be taken down to protect customers.

    worse company you can come across,please dont take any cover from this company .just complete rip off. when phone for a emergency ,they totally refuse the claim saying it is not covered on policy wordings .better to take home serve /British gas even though they are bit expensive who will get excellent service what you paid for

    I have 2 properties with you and my others with Swale. I was going to see how professional they/you were before transferring all. However, the latest was a faulty water pump. Instead of replacing (never held any on his van!) he temporally 'cleaned/'fixed' it. (Obviously a cheaper proposition for 24/7. I was told it was only guaranteed for 10 days and should it subsequently break down I would be responsible for a further excess charge (EVEN THOUGH IT CONSTRUED AS BEING A PRE-EXISTING PROBLEM!!) Worse, was that I could not cancel for 7 months as I had a call out!!!! What the hell was I paying a monthly fee for ?? They invent new terms and conditions to suit their purpose which works purely in their favour which was never, from the outset, agreed by myself! I shall be writing to Which, and other consumer watchdogs to exemplify just how poor their service really is. Disgusting and totally unprofessional. And, guess what? I shall be cancelling!

    This company is a con. I had a boiler contract with them for 6 months, my boiler was in perfect working order, they came for a annual service, and said a small plastic cap was missing (I had been using the boiler for over 10 years and never had any problems). They ended up to capped the gas pipe and promised to return in two days with the part. That was in November. Then a nightmare started. They repeated telling me they didn't have the part, after a week, I ordered the part myself online and it arrived the next day. They refused to come out and cancelled my contract. I had to take another contract from British Gas and ended cost almost £600 for the year. This company is now using the name warranty people to run the business, probably because the poor reviews.

    this company not only signed me up to a service I didn't agree to.."breakdown cover" but sent up a direct debit, sent no documents, when I released I was paying them twice l cancelled my direct debit. within 24hrs they contacted me to ask "why" and a brief chat I asked for a refund, he told me he would get bk to me that was February, WHAT A SHOCK I HAD TO FIND NOT ONLY THEY RESET UP THE DIRECT DEBIT I CANCELLED ON A SERVICE I DON'T WANT/REQUIRE.. SURPRISE OFFICE IS SHUT ON SATURDAY..when website says its open for business. soon all this is over I'm canceling my contract with them

    They are really con artist they will bully you to signed breakdown you don't want buy damaging your boiler in the first and once they know that you don't have any options they will bully to signe a 10 years agreement with them i cancelled direct debit with them as Jayne did as what they put me through in November 2019 when its extremely cold any to they are asking to me pay for services they haven't render imagine to pay for £3000 for boiler of £700. I am still in court case with them

    I am on a boiler maintenance plan ,when the engineer came out to service he said we had a leak ,and would have to order a part ,,I then got an email to say it would cost £99+ why when I pay a monthly charge ,I rang them up and they have reduced it to £75 !!? Can not understand why.

    The staff when calling are extremely rude when it comes to querying their extra charges for ‘pre existing’ problems (how can they say something was there before you began your policy....absolute poppycock. It’s a total game and you never win once they have you in their clutches.
    The ‘engineers’ are NOT fully qualified, they basically have one mainly qualified engineer who will shadow if the lesser qualified engineer has a biggish job......Terrible
    I have many accounts of What happened in the one year my dad was with them but it would take up too much of the internet space
    Just keep away for your own sanity

    After my boiler service.,my boiler broke down. I have had 2 engineers they cannot sort my boiler. They told me to record their engineer working on my boiler. My boiler after service was making a loud noise. Sent 3 emails to their manager no reply. I have not had any hot water or central heating. I want too cancel contact as they can't fix my boiler. Don't go with them.

    worse company
    If you claim ,they will say to you this is not emergency you pay such amount ,when you buy insurance they will tell you about every services you will get, but actualy not .when you claim one time you can't cancel the policy. If you don't want renew policy they will charge you one month because 30 days cancellation .renew and cancellation is same with this company. what a shame!!!!!!!

    The worst service ever you can receive from someone. No one inform you about renewal period, cancellation period... more than 3 times last year engineer come to my house to fix my boiler and guess what- he can’t found the problem. I complain about that and they call me back and told me that my boiler is old and is beyond economic repair and offer me a new one. After long discussion I paid extra £270 to them and engineer from other company came and fix the problem for 15 min.
    They charge extra month on high price after you cancel the policy. Very bad communication
    Never again- it’s cheaper to call straight to engineer ( I calculate that based on my case)

    Worse company I have ever had the misfortune to deal with. When you want to make a claim they want to keep charging the call out fee. When the engineer comes he calls it a user error and then will not fix. Do not use if you do it is at your peril. They may be cheap but not in the long run when you are left with out heat for over a week in freezing cold temperatures. Call centres with people who speak very poor English and understand even less.

    THIS COMPANY 24/7 IS A SCAM.THEY RIPPED PEOPLE OFF.THEIR ENGINEERS ARE NOT ENOUGH QUALIFIED.I HAD A CALL ENGINEER WHO BROKE MY BOILER AND WANTED TO CHARGE ME GAS VALVE 250 POUNDS .THEY LEFT ME WITHOUT WATER AND HEATING FOR 4 DAYS.A LOCAL ENGINEER CLEANED THE CONDENSATION OF BOILER AND BOILER WAS PERFACT.THEY RIPPED ME OFF MY 200 POUNDS AND NEVER PAID BACK REGARDLESS DOING ALL COMPLAINTS.I WOULD SUJJEST PEOPLE TO STAY AWAY FROM THEM

    21 year old Electrical Engineer Sigismond Nevin, hailing from Thorold enjoys watching movies like Galician Caress (Of Clay) and Board sports.
    Took a trip to Historic Town of Grand-Bassam and drives a Safari.

    I was charged over £500 to repair my boiler even though I had a contract with them . Numerous attempts to get explanation and reimbursement failed. Absolutely no contact from them whatsoever. Was bullied, hassled and coerced into taking out a new boiler contract with them fo 10 years. I totally declined. DO NOT DEAL WOTH THIS COMPANY.

    This is a dirty scam, do not get boiler cover from 247 Home rescue they will steal your money then fake your boiler breaking to then sign you upto a 10 year deal.

    Cost me £20 to fix my “BER” boiler.. nice try 247!!

    Checked companies house, Sehana Bux is a director with a dark scamming past! Beware

    I have read all reviews and they are all 100% right .24/7 is a scam co.with cowboys engineers and a rip off company.please,please don’t have any thing to do with this co and keep away from them and don’t give your direct debit details to them .Even though you cancel the direct debit they will still take your money

    Well, all very interesting. I've had to call them out as my boiler has intermittent fault. (periodically stays on). I've spoken to my friend who has his own plumbing business and who installed the boiler. He has not been to see the problem but is adamant it sounds like a sticking valve. I paid the £75 call out fee and within an hour was contacted with a guy trying to sell me a new boiler. Strangely enough I had been looking into this only yesterday (boiler is now 14 years old but never had a problem - Worcester Bosch). He offered me the "deal" of a new boiler for £3,900 - only £39 per month - when I told him I was looking yesterday to replace like for like at a cost o £2,100 he offered me a new boiler for £2,200 including 10 years warranty if I took out the service plan. He did say maybe they would deem my boiler too expensive to fix (yeah - lets give that a go shall we), so when I asked how that decision would be made he said by the engineer they send out. I shall be asking for credentials and checking up whilst they are here and most definitely be watching their every move - I'll also be asking my plumber friend for a second opinion once they are gone - My daughter in law and niece are both in the legal profession so if there's any sniff of something going on I'll definitely be on the case!!

    Stay well clear came to fix boiler engineer said new pump needed which was not the case also added few extras in report so that it appeared needed replacing . Sure enough just 3 hours later someone rang trying to get me to buy a new boiler on their service terms which I refused . Will be cancelling the policy .

    Do not use this company ! the engineers are unable to diagnose Boiler faults leading to complete breakdown the engineer even recommends other work to be done on CH system this was carried out at my expense £ 500 but no fix, same fault, I then asked 3rd party for advice on boiler gave them exactly same faults as did to 247, they advised me over phone was hot spots on heat plate and should have been cleaned or replaced earlier but now was too late so I then had to replace the boiler for 2.2K! with another company. On TC's 247 renew the plan for 12 months every time you make a claim even though they are unable to fix, they leave and claim they fix but they never ! something needs to be done, anyone with any advice please ?

    you make a claim even though they are unable to fix, they leave and claim they fix but they never ! something needs to be done, anyone with any advice please
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    Hi,

    Thanks for sharing this review. We’re proud of the service that our engineers deliver and are really pleased to read your thoughts.

    Thanks for being a 247 Home Rescue customer.

    Kind Regards,
    24/7 Home Rescue


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    Would buy here again
    Overall

    No more frustrating

    home care experience, like fixed contracts, unreliable engineers, and hidden plan charges. We’ve made home care simple with flexible rolling monthly subscriptions. You don’t have to commit to any fixed or long-term contracts.” Actually, there is a hidden policy if you call out for any service the agreement will be automatic for 1 year.

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    Boiler breakdown emergency cover

    Excellent service !!!
    I am absolutely amazed at their improved customer services levels and also their top notch excellent central heating engineers.
    I have been 247 customer for many years, I am one of those who would voice any bad experiences and raise it as a complaint with constructive feedback, if the expected service levels are not met. To my amaze, unlike many other companies, I am happy that they have taken them onboard and their customer services, be it booking a emergency claim, to having an engineer visit the properties, arranging suitable appointments with the tenants etc, they have absolutely surprised me in the past 2months. They have been quick in responding to sending out someone to check and resolve the central heating and plumbing problems that I have had at few properties. Companies like 247 not only make my life easy as a landlord but also the tenants don't have to live in inconvenience for too long, especially when the weather is getting colder.
    The engineer Nick who attended my own house boiler breakdown was extremely courteous, not bothered with the extent of work needed to be done. He was very polite every step of the way, constantly reassuring us that he would make sure the heating would be back on before he leaves or would make sure it is resolved as soon as possible. He took a lot of care, fixed every problem and if new parts were needed, he had them with him. He did not leave a mess but cleaned up after his work.
    After experiencing many companies emergency covers & for many years, he was one extremely diligent, efficient and polite engineer I have come across.
    This shows 247 are striving to make sure their services are excellent. This shows what an tremendous job they are doing with their vetting process by recruiting such experienced and amazing engineers.
    I am one extremely happy customer and look forward to being 247 customer for many more years to come.

    Hi,

    Thank you for taking the time to post your review, the 24|7 Home Rescue Team work very hard to be sure that time is taken to understand each of our customers’ requirements, so that we can provide the right support and assistance.

    Please remember that we are here to help you by logging in to “My Account”, using our online chat facility or by calling one of the 24|7 Home Rescue Team. These are all easy ways to arrange a service, request an engineer’s visit and to access your documents.
    We really value your feedback and will pass on your comments to relevant team at 24|7 Home Rescue.

    Thank you once again.

    Kind Regards,
    24|7 Home Rescue Team.


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    Would buy here again
    Overall

    hey take your money b

    ut do not pay out for repairs!!
    I had an integrated microwave that they coldn't repair. They refused to pay a contribution for the new one that the policy is meant to pay as they said it was voer 7 years old. I asked if thats the case why did they take on the insurance in the first place

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    Would buy here again
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    Boiler service

    The engineer who called was very polite and courteous, he was very tidy and left no mess

    Hi,

    Thanks for sharing this review. We’re proud of the service that our engineers deliver and are really pleased to read your thoughts.

    Thanks for being a 247 Home Rescue customer.

    Kind Regards,
    24/7 Home Rescue


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    Would buy here again
    Overall

    insurance service

    polite and efficient engineer

    Hi,

    Thanks for sharing this review. We’re proud of the service that our engineers deliver and are really pleased to read your thoughts.

    Thanks for being a 247 Home Rescue customer.

    Kind Regards,
    24/7 Home Rescue


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    Would buy here again
    Overall

    a problem


    with tha hot water supply, had to pay 95 pounds ontop of the monthly d/d,came xmas eve failed to turn heating back on and refused to return for 48 hours leaving us without heating in very cold weather.when they serviced

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    Would buy here again
    Overall

    British Gas and ended

    I ordered the part myself online and it arrived the next day. They refused to come out and cancelled my contract. I had to take another contract from cost almost £600 for the year. This company is now using the name warranty people to run the business, probably because the poor reviews.

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    Overall

    badog

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    Would buy here again
    Overall

    LJSACBIL

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    Would buy here again
    Overall

    Heating and Boiler cover

    Smooth fast sign up.

    Hi

    Welcome to 247 Home Rescue 😊 We’re really pleased to have you onboard.

    We hope that you never need to call us out for an emergency, but if you do, we are here for you 24/7 as our name suggests. If you ever need our support, you can reach us via our helpline – 0345 0774 177

    Kind Regards,
    24/7 Home Rescue


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    Would buy here again
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    Boiler Istallation

    very good sevice --- nice engineer


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    Would buy here again
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    Boiler Breakdown

    The Engineer was very polite and explained the problem, a new part was order and fitted.
    He was very tidy and friendly.

    Hi,

    Thanks for sharing this review. We’re proud of the service that our engineers deliver and are really pleased to read your thoughts.

    Thanks for being a 247 Home Rescue customer.

    Kind Regards,
    24/7 Home Rescue


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    Would buy here again
    Overall

    Biker service

    A good engineer who was very helpful

    Hi,

    Thanks for sharing this review. We’re proud of the service that our engineers deliver and are really pleased to read your thoughts.

    Thanks for being a 247 Home Rescue customer.

    Kind Regards,
    24/7 Home Rescue


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    Boiler Service

    Tenant was pleased with the engineers work.

    Hi,

    Thanks for sharing this review. We’re proud of the service that our engineers deliver and are really pleased to read your thoughts.

    Thanks for being a 247 Home Rescue customer.

    Kind Regards,
    24/7 Home Rescue


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Boiler service

    The engineer turned up on time, was polite, did a great job and left no mess.

    Hi,

    Thanks for sharing this review. We’re proud of the service that our engineers deliver and are really pleased to read your thoughts.

    Thanks for being a 247 Home Rescue customer.

    Kind Regards,
    24/7 Home Rescue


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Boiler service

    Engineer was very friendly and polite. He left the house tidy after he finished the job which he did efficiently.

    Hi,

    Thanks for sharing this review. We’re proud of the service that our engineers deliver and are really pleased to read your thoughts.

    Thanks for being a 247 Home Rescue customer.

    Kind Regards,
    24/7 Home Rescue


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Boiler service

    Excellent engineer excellent service

    Hi,

    Thanks for sharing this review. We’re proud of the service that our engineers deliver and are really pleased to read your thoughts.

    Thanks for being a 247 Home Rescue customer.

    Kind Regards,
    24/7 Home Rescue


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Annual service

    Excellent engineer. Very efficcient

    Hi,

    Thanks for sharing this review. We’re proud of the service that our engineers deliver and are really pleased to read your thoughts.

    Thanks for being a 247 Home Rescue customer.

    Kind Regards,
    24/7 Home Rescue


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