247 Home Rescue337 reviews
This rating is based on 337 genuine user reviews submitted directly through BritainReviews.
Featured Reviews
Reviews (337)
No reviews yet!
Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.top of the rang boiler and heating cover
Please do not use this company (this is a totally scam)
I have a top of the range home care plan. Before 3 months ago I call them for one of radiator problem completely not heating and some of other radiators not warming up quickly, engineer turn up and he said that “complete system needs power flush” he didn’t do anything just ignored saying it ... (bought from Alidi infrared thermo meter £12) I had to fix it myself, I have blead the system and balanced the heating system all works fine, thanks for the youtube instruction.
My boiler properly annually maintained by previous home owner, never had any boiler problem last 13 years it was install year 2010
However, I call them for annual boiler service and engineer suddenly visited today.
He said, there is no water pressure in the boiler should be 1 to 2 Bar ..I said that yes there is no water pressure because this system is open vented working on gravity pressure system ..however I told him my boiler can be use as compact system or open vented ..
he is look at it again and said that, “Boiler pressure release pipe not connected to outside extremely dangerous” and he refused to do the annual services ..this boiler works fine 13 years and up to now if excessive pressure should be released in to overhead tanks on the loft that is the principle of the open vented gravity system. Even if there is any pressure release in the boiler it should be released in to the cavity wall ..there is no danger to inside people..
this is unprofessional, uneducated, unkind, unexperienced people real problem in the industry
I was assumed he was going to complete turn off my gas supply because he have a power to do it.. he forgot to install boiler bottom cove (cowboy) job..
Customer services completely useless and ...
I am really frustrated I can’t cancel the policy I have to pay for the remaining months, I have to find legal action to cancel this policy ..truly not recommending this company specially for over 60 elderly and all other people..Dear Janaka,
We are sorry for this bad experience. We aim to deliver a great customer experience and, on this occasion, can see that we have let you down.
We’ve tried to find your details in our system... unfortunately, we cannot find that information.
Could you please share your reference number with us? This will enable us to investigate this further.
Kind Regards,
24/7 Home RescueBoiler Service
Awful. Not sure how the regulator allows them to operate
This is one of the cheapest providers but HANDS DOWN the worst.
They never come to appointments just rearrange and rearrange. So once you have taken a day off work to be at home they cancel the night before. Over and over again.
Employees in back office are based in India and have terrible customer service. Cant even lodge a complaint. They refuse to take one. Unbelievable!
Avoid this company like the plague.
Follow up: 7 December 2023 They finally sent an amateur "engineer". His fiddling ended up breaking the central heating system completely.
They promised to send someone to rectify it within 24 hours. Noone bothered to turn up. My 83 year old mother is freezing to death. What and awful company. Having to seek out a local boiler engineer to rectify what they broke.
Complaints department told me to ...
!
Date of experience: November 28, 2023Hi Karl,
We are sorry for this bad experience. We aim to deliver a great customer experience and, on this occasion, can see that we have let you down.
We’ve tried to find your details in our system... unfortunately, we cannot find that information.
Could you please share your reference number with us? This will enable us to investigate this further.
Kind Regards,
24/7 Home RescueAnnual boiler service
The engineer arrived today to complete the boiler service and what a credit to the company. Did a thorough job, was very personable and we would happily renew at the end of the policy because of the top notch customer service. Thank you
Hi,
Thanks for sharing this review. We’re proud of the service that our engineers deliver and are really pleased to read your thoughts.
Thanks for being a 247 Home Rescue customer.
Kind Regards,
24/7 Home RescueBoiler service
Great service and John the engineer was terrific.
Hi,
Thanks for sharing this review. We’re proud of the service that our engineers deliver and are really pleased to read your thoughts.
Thanks for being a 247 Home Rescue customer.
Kind Regards,
24/7 Home RescueService plan
Very efficient and knowledgeable. Great service
Dear,
Thanks for sharing this review. We’re proud of the service that our engineers deliver and are really pleased to read your thoughts.
Thanks for being a 247 Home Rescue customer.
Kind Regards,
24/7 Home RescueBoiler service
From booking the appointment with the advisor until the engineer turning up to provide the service, the communication was excellent. I would highly recommend for efficiency, communication and delivery of service.
Dear,
Thanks for sharing this review. We’re proud of the service that our engineers deliver and are really pleased to read your thoughts.
Thanks for being a 247 Home Rescue customer.
Kind Regards,
24/7 Home RescueBoiler service
Good service. Efficiently delivered.
Hi,
We are so grateful for your kind words. Thanks for sharing your review with us and the community.
Kind Regards,
24/7 Home RescueBoiler Service
Very efficient
Hi,
We are so grateful for your kind words. Thanks for sharing your review with us and the community.
Kind Regards,
24/7 Home RescueBoiler service
The engineer was helpful and friendly.
Hello,
Thanks for sharing this review. We’re proud of the service that our engineers deliver and are really pleased to read your thoughts.
Thanks for being a 247 Home Rescue customer.
Kind Regards,
24/7 Home RescueBoiler Service
Always available when needed (unlike British gas).
All the engineers have been professional and courteous.Hi,
We are so grateful for your kind words. Thanks for sharing your review with us and the community.
Kind Regards,
24/7 Home RescueBoiler service
Very quick service polite engineer great service
Hi,
We are so grateful for your kind words. Thanks for sharing your review with us and the community.
Kind Regards,
24/7 Home RescueBoiler’s
Great service
Dear Mark,
Thanks for sharing this review. We’re proud of the service that our engineers deliver and are really pleased to read your thoughts.
Thanks for being a 247 Home Rescue customer.
Kind Regards,
24/7 Home RescueBoiler Service
The engineer was very curteous and did a great job
Dear Martyn,
Thanks for sharing this review. We’re proud of the service that our engineers deliver and are really pleased to read your thoughts.
Thanks for being a 247 Home Rescue customer.
Kind Regards,
24/7 Home RescueBoiler service
The engineer was excellent
Hi,
Thanks for sharing this review. We’re proud of the service that our engineers deliver and are really pleased to read your thoughts.
Thanks for being a 247 Home Rescue customer.
Kind Regards,
24/7 Home RescueBoiler service
Thank you for your service
Hi,
We are so grateful for your kind words. Thanks for sharing your review with us and the community.
Kind Regards,
24/7 Home RescueBoiler service
Amazing service, kind, polite and punctual.
Hi,
We are so grateful for your kind words. Thanks for sharing your review with us and the community.
Kind Regards,
24/7 Home Rescueboiler service
prompt and courteous
Hi,
We are so grateful for your kind words. Thanks for sharing your review with us and the community.
Kind Regards,
24/7 Home RescueBoiler gas pressure check
Engineer was informative and cofindent with is job
Hi,
We are so grateful for your kind words. Thanks for sharing your review with us and the community.
Kind Regards,
24/7 Home RescueBoiler Service
Really good engineer- polite, thorough and honest.
Some improvement needed in the booking of the service though- when scheduling in the boiler service, the person I spoke to was quite insistent I needed to pay up front for an additional £30 inhibitor treatment which wasn't needed when engineer reviewed it. There was little room to decline this service and I felt quite pressured into paying up front. Unnecessary.Dear,
Thanks for your review. We’re pleased that you were satisfied with the work of our engineer. That’s great to read.
Overall though it’s clear that we didn’t get everything right and we’ll ensure that we share this feedback with the right teams to make sure that we improve.
Kind Regards,
24/7 Home RescueCare cover
Engineer was very good and very helpful.
Constant phone calls can be a pain.Hi,
We are so grateful for your kind words. Thanks for sharing your review with us and the community.
Kind Regards,
24/7 Home Rescue
About 247 Home Rescue
Of course you want to live comfortably, and nowadays that includes all the equipment, devices and other modern things we are used to. You will want your house to be nice and warm and you want to be able to use the appliances that you have in your home. If your heating breaks down or your dishwasher or washing machine breaks down, that can become quite unpleasant and uncomfortable. So if something does break down, you will want it to be fixed quickly and effectively. 24/7 Home Rescue is a company that provides covers and repair service for boilers and other appliances. You can find their premiums on their website, but that tells you nothing about the service that they provide. It also does not tell you if the company really comes to your rescue at a time when you really need them. Customers that have dealt with 24/7 Home Rescue before can tell you that. Read their customer reviews with their experiences, opinions and more to get a clear view of what this company does. These reviews can help you decide whether you want to cover your stuff at 24/7 Home Rescue or not.
About 24/7 Home Rescue
24/7 Home Rescue is a company that offers cover and repair service for your boiler and other appliances that you have in your home. They can help you when your boiler breaks down, when your washing machine has problems, when your dishwasher does not work the way that is should and many other cases. They have several boiler covers. They all provide unlimited 24/7 callouts, nationwide coverage, unlimited claims, boiler breakdown service. The more elaborate policies also include extras like cover of the external and internal plumbing and drainage, cover of the central heating system and a gas safety check. The basic appliance cover included your washing machine, tumble dryer and combined fridge freezer. More elaborate policies also include dishwashers, separate fridges and freezers, American fridge freezers, electric ovens, gas hobs, ceramic hobs and master cookers.
Services of 24/7 Home Rescue
As mentioned before, they offer 24/7 repair service for your boiler and appliances. If you make use of their services via your cover, you will not be charged for labour or parts. You can contact them via a live web chat, via telephone or via email, all of which can be accesses via their website.
Complaints, Compliments and Tips for 24/7 Home Rescue.
Have you made use of the services of 24/7 Home Rescue in the past? That you can tell us what you think about this company. Do they help you in times of need? Does the premium cover the expenses that you would have had without a cover? And what are the people at 24/7 Home Rescue like? Did you encounter any problems and how did their customer service treat you and your complaint? Let us know by leaving a review with your experience, opinion and more. Others can benefit from your experience when they try to decide whether they want to cover their boiler and other appliances at 24/7 Home Rescue.
Does 24/7 Home Rescue really come to your rescue? Read customer reviews about this company for appliance cover, boiler cover, boiler repairs & appliance repairs. Or if you're looking for a company to provide you with heating systems, you can check out this company or similar companies' reviews on BritainReviews.
Before taking out insurance
Firstly, before you take out insurance, you should consider answering the following questions. If the insurance company is an independent agent or an insurance company?
Secondly, you should research the company's history and reputation. And reading online reviews is a way to find out more about their consumer satisfaction.
Thirdly, you should also look into the insurance companies’ financial strength to be sure that they can cover your claims!
Fourthly, always looking into the coverage of an insurance policy. Make sure that what you need is what you get!
Fifthly, analyze and compare the price of an insurance policy. Whether you are taking out a home or health insurance, there is always a cheaper and (not always) a better option.
Finally, there are more things to consider before taking out insurance; matters as the ease of doing business like getting claims approved.
Also, if you are looking for reliable insurance companies, then have a look at the following companies that have a positive review score on BritainReviews:
Bonus!
📊 How did 247 Home Rescue shine for you?
Contact Information
Parkhill Business Centre
BB12 6TG Burnley
United Kingdom
📧 enquiries@247homerescue.co.uk
Categories 247 Home Rescue
House & Garden Reviews & Experiences | Software Solutions Reviews & Experiences | Services
Page Statistics
Letzte aktualisierung: November 2024
Review with most votes
Terrible Terrible service
Avoid at all costs. Customer service is terrible. Didn't listen to anything, Cancelled engineer on day of service even though I had to keep rechecking to make sure he would c... Read onBy: Laura