247 Home Rescue Reviews

: 339
90% Would buy here again

Most relevant positive review

  2024-06-01
CO alarm battery replacement
The engineer turned up on time and got straight on with the job, sorting out my CO alarm efficien...Read on
holly

Most relevant negative review

  2024-04-08
Boiler service and CP12 certif
I'd booked a boiler service and CP12 certificate check ages ago, and even took the day off w...Read on
Smith

Review with most votes

  2022-02-13
Boiler, Heating and drain cove
Very helpful staff. Company offered excellent cover at half the cost of British Gas. Would reco...Read on
Sandra

Reviews (339)

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    Repair to Bath plumbing

    Engineer arrived on time. Polite, courteous and fixed the problem and left the area tidy. Thanks!

    Hi,

    Thanks for sharing this review. We’re proud of the service that our engineers deliver and are really pleased to read your thoughts.

    Thanks for being a 247 Home Rescue customer.

    Kind Regards,
    24/7 Home Rescue


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    Boiler service

    Good engineer. Excellent service

    Hi,

    Thanks for sharing this review. We’re proud of the service that our engineers deliver and are really pleased to read your thoughts.

    Thanks for being a 247 Home Rescue customer.

    Kind Regards,
    24/7 Home Rescue


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    Boiler Service

    All went well engineer (Conner) was great

    Hi,

    Thanks for sharing this review. We’re proud of the service that our engineers deliver and are really pleased to read your thoughts. We will make sure that Connor's manager receives this feedback so that he gets the praise that he deserves. Thanks for being a 247 Home Rescue customer.

    Kind Regards,
    24/7 Home Rescue


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    Boiler cover

    Polite and friendly engineer

    Hi,

    Thanks for sharing this review. We’re proud of the service that our engineers deliver and are really pleased to read your thoughts.

    Thanks for being a 247 Home Rescue customer.

    Kind Regards,
    24/7 Home Rescue


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    Boiler service

    Thanks a lot

    Hi,

    We are so grateful for your kind words. Thanks for sharing your review with us and the community.

    Kind Regards,
    24/7 Home Rescue


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    Boiler insurance

    Good and great service,

    Hi,

    Thanks for sharing this review. We’re proud of the service that our engineers deliver and are really pleased to read your thoughts.

    Thanks for being a 247 Home Rescue customer.

    Kind Regards,
    24/7 Home Rescue


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    Complete Boiler Cover

    Boiler service carried out as expected however, make sure you ask them to explain their poorly worded terms & conditions in detail.

    A fault was found on the boiler during a service (I knew the boiler has a fault before the engineer arrived as my radiators have been on full for the past week during the hottest week in the UK. The company refused to fix the boiler as the fault was discovered on a service.

    I urge anyone who takes out a policy with Home Rescue have another company carry out a boiler service and if there are any faults you then report it to them (I am sure there is something in the terms that they also state that if there is a fault they won't fix it). I am not sure the purpose of getting boiler cover if they do not fix a fault when it shows it self.

    I am sure the customer service agent will send a reply that spins what actually happened with what did happen just know if you get a service and they discover something wrong with it they will refuse to fix the problem.

    I am taking this matter further with the FCA and recommend anyone who has this same issue do the same. They will claim that the boiler service is not covered by the Financial Ombudsman Service as the boiler service is a non-regulated product but I don't see how this is possible and even if it is I do not have an issue with the boiler service I have an issue with the fact that my boiler has a fault and they are not fixing it without a fee.

    Your Complaint Reference Number: HR1016775

    Hello,

    We apologize for all the trouble and difficulty, please accept our sincere apologies for the inconvenience. We will take this in notice and make sure this instance doesn’t take place again.

    Your concern has been directed to the complaints team. They will investigate thoroughly and will get back to you asap. Kindly bear with us till then. Your cooperation with us would be a huge favor. Thank you for notifying us and helping us improvise.

    Kind Regards,
    24/7 Home Rescue


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    Boiler Service

    Boiler Service was good and engineer was professional


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    Boiler service

    Great service. Recommend.

    Hi Rob,

    We are so grateful for your kind words. Thanks for sharing your review with us and the community.

    Kind Regards,
    24/7 Home Rescue


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    Boiler service

    The engineer who called was very polite and courteous, he was very tidy and left no mess

    Hi,

    Thanks for sharing this review. We’re proud of the service that our engineers deliver and are really pleased to read your thoughts.

    Thanks for being a 247 Home Rescue customer.

    Kind Regards,
    24/7 Home Rescue


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    insurance service

    polite and efficient engineer

    Hi,

    Thanks for sharing this review. We’re proud of the service that our engineers deliver and are really pleased to read your thoughts.

    Thanks for being a 247 Home Rescue customer.

    Kind Regards,
    24/7 Home Rescue


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    Heating and Boiler cover

    Smooth fast sign up.

    Hi

    Welcome to 247 Home Rescue 😊 We’re really pleased to have you onboard.

    We hope that you never need to call us out for an emergency, but if you do, we are here for you 24/7 as our name suggests. If you ever need our support, you can reach us via our helpline – 0345 0774 177

    Kind Regards,
    24/7 Home Rescue


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    Boiler Istallation

    very good sevice --- nice engineer


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    Boiler Breakdown

    The Engineer was very polite and explained the problem, a new part was order and fitted.
    He was very tidy and friendly.

    Hi,

    Thanks for sharing this review. We’re proud of the service that our engineers deliver and are really pleased to read your thoughts.

    Thanks for being a 247 Home Rescue customer.

    Kind Regards,
    24/7 Home Rescue


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    Biker service

    A good engineer who was very helpful

    Hi,

    Thanks for sharing this review. We’re proud of the service that our engineers deliver and are really pleased to read your thoughts.

    Thanks for being a 247 Home Rescue customer.

    Kind Regards,
    24/7 Home Rescue


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    Boiler Service

    Tenant was pleased with the engineers work.

    Hi,

    Thanks for sharing this review. We’re proud of the service that our engineers deliver and are really pleased to read your thoughts.

    Thanks for being a 247 Home Rescue customer.

    Kind Regards,
    24/7 Home Rescue


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    Boiler service

    The engineer turned up on time, was polite, did a great job and left no mess.

    Hi,

    Thanks for sharing this review. We’re proud of the service that our engineers deliver and are really pleased to read your thoughts.

    Thanks for being a 247 Home Rescue customer.

    Kind Regards,
    24/7 Home Rescue


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    Boiler service

    Engineer was very friendly and polite. He left the house tidy after he finished the job which he did efficiently.

    Hi,

    Thanks for sharing this review. We’re proud of the service that our engineers deliver and are really pleased to read your thoughts.

    Thanks for being a 247 Home Rescue customer.

    Kind Regards,
    24/7 Home Rescue


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    Boiler service

    Excellent engineer excellent service

    Hi,

    Thanks for sharing this review. We’re proud of the service that our engineers deliver and are really pleased to read your thoughts.

    Thanks for being a 247 Home Rescue customer.

    Kind Regards,
    24/7 Home Rescue


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    Annual service

    Excellent engineer. Very efficcient

    Hi,

    Thanks for sharing this review. We’re proud of the service that our engineers deliver and are really pleased to read your thoughts.

    Thanks for being a 247 Home Rescue customer.

    Kind Regards,
    24/7 Home Rescue


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