247 Home Rescue Reviews

: 339
90% Would buy here again

Most relevant positive review

  2024-06-01
CO alarm battery replacement
The engineer turned up on time and got straight on with the job, sorting out my CO alarm efficien...Read on
holly

Most relevant negative review

  2024-04-08
Boiler service and CP12 certif
I'd booked a boiler service and CP12 certificate check ages ago, and even took the day off w...Read on
Smith

Review with most votes

  2022-02-13
Boiler, Heating and drain cove
Very helpful staff. Company offered excellent cover at half the cost of British Gas. Would reco...Read on
Sandra

Reviews (339)

  (285)

 (20)

  (11)

  (18)

  (5)

  • No reviews yet!

    Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.

  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Service visits 2021

    24/7 outsource customer contact and appointment setting to overseas call contact centres. It’s relatively easy to get through but then it gets complicated. Appointments are set by another team, which causes delays and in my area, they use sub contractors to carry out work. They specify an aim to attend site the same day for vulnerable customers but in practice, they tend to attend site on the third day after a claim is notified. This is incredibly frustrating if you have an ongoing water leak that cannot be isolated. The engineers are pleasant enough but they are subcontractors and have no brand loyalty or identity to 24/7. I’ve had to complain several times. Their complaints team is also overseas. They are not trained well enough to deal with customer issues and as such any response lacks understanding. It’s as if they’ve been programmed to provide set responses regardless of what you tell them. There most recent failure has resulted in water damage to my kitchen ceiling and I’m now pursuing legal restitution. I’m moving to the new British Gas offer.

    Hello Neal,

    We are deeply sorry for the inconvenience this has caused you. 24/7 Home Rescue prides itself in always striving for exceptional customer service, so this is a huge setback for us. Please know that we’re going to figure a way out of this.

    We have forwarded your complaint to the relevant department and will do everything we can to make sure this doesn’t happen again. Thank you for taking out the time to help us improve.

    Kind Regards,
    24|7 Home Rescue Team.


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Boiler service

    Great service polite knowledgeable checked everything even helped reset our thermostat as kept showing low. Paul Evans shauna on the phone checking we were happy with everything after our service yesterday a really freindly guy well recommend him and 24/7 always been good with us and good prices fir services too we even have car insurance with them which is also very good and good value too always happy to beat any other quote we've had been with them for good few years now too. Well done you and your workers are a credit to you the ones we have had or spoken to.


    Dear Lynne,

    Thanks for sharing this review. We’re proud of the service that our engineers deliver and are really pleased to read your thoughts.

    Thanks for being a 247 Home Rescue customer.

    Credit where credit due, I've never had a problem with engineer's or service given keep it up guys.

    • Dear Lynne,
    Thanks for your review. We’re pleased that you were satisfied with the work of our engineer. That’s great to read.
    Thanks for being a 247 Home Rescue customer.


    Kind Regards,
    24|7 Home Rescue.


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Boiler repair

    No problems on this occasion with requesting a boiler repair visit. Appointment was same-day and the engineer (James Seales) was friendly and helpful. Repair completed with no issues.

    Hi,

    Thank you for sharing your positive review and we are delighted to know that you were happy with the service provided by our 24|7 Home Rescue Team. We will pass on your comments to relevant team at 24|7 Home Rescue.

    Please remember that you are able to log into “My Account” on our website using your surname and reference number. It is an easy way to arrange a service, request an engineer’s visit and to access your documents.

    Please remember that our live chat operators are available Monday to Friday between 08:00 am and 9:00 pm to help you with any concerns that you may have. It is important to us that you are able to access our assistance as soon as you need us

    Thank you once again.
    Kind Regards,
    24|7 Home Rescue Team

    Technician ( Graeme) completed task quickly, efficiently and cleanly. Also welcomed advice on futureproofing system .

    Dear Duncan,

    Thanks for sharing this review. We’re proud of the service that our engineers deliver and are really pleased to read your thoughts. We will make sure that Graeme's manager receives this feedback so that he gets the praise that he deserves.

    Thanks for being a 247 Home Rescue customer.


    Kind Regards,
    24|7 Home Rescue.


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    madhbj

    There is currently one customer review posted about Beverly Hills MD. On average, they received a star-grading of 9.4/10, with 98% of the reviewers indicating that they would buy from the brand again.

    customer support phone number+1-8-O=5-6-O=8-5=4-O=6

    customer service phone number+1=8-O)(5-6=O-8=5-4=O-6

    Booked a service for boiler , Ben Johnson-rang 20 mins before he turned up so I didn’t have to stop in all day . Serviced the boiler took some photos, very professional lad who knew the job well . Would recommend 10/10 ????????

    Hi,

    Thank you for the great review and for rating our service with 5 stars. We are delighted to that our engineer has provided a 1st class service. Our customers’ feedback is important to all of us at 24|7 Home Rescue.

    With engineers nationwide, we are there to assist you if you need to request a repair or to book a service.

    We really are pleased to read your comments and will be sure to pass them on to the relevant team at 24|7 Home Rescue.

    Thank you once again.

    Kind Regards,
    24|7 Home Rescue Team


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Boiler service

    247 Home Rescue sent Daniel Moore to service my boiler. He was professional, polite and advised safety tips. Would highly recommend this company.

    Hi,

    Thanks for sharing such a fantastic review and recommendation.
    We strive to become UK’s premier boiler breakdown provider. With a national network of highly skilled engineers, we aim to provide commendable service no matter where you are. We have also put together a phenomenal team that provides customer service.
    Your feedback is important to us. We're delighted to hear that you are satisfied with the service from us, hope that you won't hesitate to get in touch if you need us again in the future.
    Thank you once again.

    Kind Regards,
    24|7 Home Rescue Team.


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Service

    The engineer was polite and carried out the necessary work efficiently. Very pleased.

    Hi,

    Thank you for the great review and for rating our service with 5 stars. We are delighted to that our engineer has provided a 1st class service. Our customers’ feedback is important to all of us at 24|7 Home Rescue.

    With engineers nationwide, we are there to assist you if you need to request a repair or to book a service.

    We really are pleased to read your comments and will be sure to pass them on to the relevant team at 24|7 Home Rescue.

    Thank you once again.

    Kind Regards,
    24|7 Home Rescue Team


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    A good job done

    The engineer was on time very professional and polite and friendly agood job done

    Hi,

    Thank you for the great review and for rating our service with 5 stars. We are delighted to that our engineer has provided a 1st class service. Our customers’ feedback is important to all of us at 24|7 Home Rescue.

    With engineers nationwide, we are there to assist you if you need to request a repair or to book a service.

    We really are pleased to read your comments and will be sure to pass them on to the relevant team at 24|7 Home Rescue.

    Thank you once again.

    Kind Regards,
    24|7 Home Rescue Team.

    Raqeeb was excellent, a really good ambasador for your company.

    Hi,

    Thank you for the great review and for rating our service with 5 stars. We are delighted to that our engineer has provided a 1st class service. Our customers’ feedback is important to all of us at 24|7 Home Rescue.

    With engineers nationwide, we are there to assist you if you need to request a repair or to book a service.

    We really are pleased to read your comments and will be sure to pass them on to the relevant team at 24|7 Home Rescue.

    Thank you once again.

    Kind Regards,
    24|7 Home Rescue Team.


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    heating repair

    heating not working. engineer was called. appointment quick. problem fixed

    Hi,

    Thank you for the great review and for rating our service with 5 stars. We are delighted to that our engineer has provided a 1st class service. Our customers’ feedback is important to all of us at 24|7 Home Rescue.

    With engineers nationwide, we are there to assist you if you need to request a repair or to book a service.

    We really are pleased to read your comments and will be sure to pass them on to the relevant team at 24|7 Home Rescue.

    Thank you once again.

    Kind Regards,
    24|7 Home Rescue Team.


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Boiler Service

    The engineer Edward was very polite & courteous. Speedy work and arrived promptly. Very happy

    Hi,

    Thank you for the great review and for rating our service with 5 stars. We are delighted to that our engineer has provided a 1st class service. Our customers’ feedback is important to all of us at 24|7 Home Rescue.

    With engineers nationwide, we are there to assist you if you need to request a repair or to book a service.

    We really are pleased to read your comments and will be sure to pass them on to the relevant team at 24|7 Home Rescue.

    Thank you once again.

    Kind Regards,
    24|7 Home Rescue Team.

    The guy nic that came to service my boiler was excellent. He was very friendly, polite and new what he was talking about

    Hi,

    Thank you for the great review and for rating our service with 5 stars. We are delighted to that our engineer has provided a 1st class service. Our customers’ feedback is important to all of us at 24|7 Home Rescue.

    With engineers nationwide, we are there to assist you if you need to request a repair or to book a service.

    We really are pleased to read your comments and will be sure to pass them on to the relevant team at 24|7 Home Rescue.

    Thank you once again.

    Kind Regards,
    24|7 Home Rescue Team.


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Boiler service

    Nick engineer was really good

    Hi,

    Thank you for the great review and for rating our service with 5 stars. We are delighted to that our engineer has provided a 1st class service. Our customers’ feedback is important to all of us at 24|7 Home Rescue.

    With engineers nationwide, we are there to assist you if you need to request a repair or to book a service.

    We really are pleased to read your comments and will be sure to pass them on to the relevant team at 24|7 Home Rescue.

    Thank you once again.

    Kind Regards,
    24|7 Home Rescue Team.


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Service

    Engineer was excellent

    Hi,

    Thank you for the great review and for rating our service with 5 stars. We are delighted to that our engineer has provided a 1st class service. Our customers’ feedback is important to all of us at 24|7 Home Rescue.

    With engineers nationwide, we are there to assist you if you need to request a repair or to book a service.

    We really are pleased to read your comments and will be sure to pass them on to the relevant team at 24|7 Home Rescue.

    Thank you once again.

    Kind Regards,
    24|7 Home Rescue Team.


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Plan

    I just sine up the plan

    Hi,
    Thank you for taking the time to post such a positive review. We are delighted to read that you found the set-up process to your satisfaction.
    The 24|7 Home Rescue Team is always happy to help prospective customers understand the level of cover provided by our different plans.
    Please remember that our live chat operators are available Monday to Friday between 08:00 am and 9:00 pm to help you with any concerns that you may have. It is important to us that you are able to access our assistance as soon as you need us.
    We really value your feedback and will pass on your comments to relevant team at 24|7 Home Rescue.
    Thank you once again.

    Kind Regards,
    24|7 Home Rescue Team.


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Boiler Service

    Engineer called when on route. He was friendly and polite. He engineer was knowledgeable and explained what he was doing. I would highly recommend.

    Hi,

    Thank you for the great review and for rating our service with 5 stars. We are delighted to that our engineer has provided a 1st class service. Our customers’ feedback is important to all of us at 24|7 Home Rescue.

    With engineers nationwide, we are there to assist you if you need to request a repair or to book a service.

    We really are pleased to read your comments and will be sure to pass them on to the relevant team at 24|7 Home Rescue.

    Thank you once again.

    Kind Regards,
    24|7 Home Rescue Team.

    1st class service. Our customers’ feedback is important to all of us at 24|7 Home Rescue. With engineers nationwide, we are there to assist you if you need to request a repair or to book a service

    (????????????????)???????????? ???????????????? ????????????????????????????????(????????????????� �� �� ���C????) +???? ???????????? ???????????? ????????????????

    ???????????????????? ????????????????????????+???? ???????????? ???????????? ????????????????. . . ..
    (????????????????)????????????????O???? ???????????????????? ???????????????????????? +???? ???????????? ???????????? ????????????????


    ???????????????????? ????????????????????????+???? ???????????? ???????????? ????????????????. . . ..
    (????????????????)????????????????O???? ???????????????????? ???????????????????????? +???? ???????????? ???????????? ????????????????

    (????????????????)???????????? ???????????????? ????????????????????????????????(????????????????� �� �� ���C????) +???? ???????????? ???????????? ????????????????

    ???????????????????? ????????????????????????+???? ???????????? ???????????? ????????????????. . . ..
    (????????????????)????????????????O???? ???????????????????? ???????????????????????? +???? ???????????? ???????????? ????????????????


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    24/7 Home rescue

    Had my yearly home boiler service with 24/7. The engineer was very polite and courteous. He was very helpful and knowledgeable.

    Hi,

    Thank you for the great review and for rating our service with 5 stars. We are delighted to that our engineer has provided a 1st class service. Our customers’ feedback is important to all of us at 24|7 Home Rescue.

    With engineers nationwide, we are there to assist you if you need to request a repair or to book a service.

    We really are pleased to read your comments and will be sure to pass them on to the relevant team at 24|7 Home Rescue.

    Thank you once again.

    Kind Regards,
    24|7 Home Rescue Team


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Boiler Service Contract

    My annual boiler check is included in my service contract with this company; the heating engineer was professional & on time, and also very helpful when I had a few questions about the boiler's operation, the contract itself is very reasonably priced & the website's online chatline is very useful too.

    Hi,

    Thank you for sharing your positive review and we are delighted to know that you were happy with the service provided by our 24|7 Home Rescue Team. We will pass on your comments to relevant team at 24|7 Home Rescue.

    Please remember that you are able to log into “My Account” on our website using your surname and reference number. It is an easy way to arrange a service, request an engineer’s visit and to access your documents.

    Please remember that our live chat operators are available Monday to Friday between 08:00 am and 9:00 pm to help you with any concerns that you may have. It is important to us that you are able to access our assistance as soon as you need us

    Thank you once again.
    Kind Regards,
    24|7 Home Rescue Team


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Boiler service

    Engineer was very polite and courteous while carrying out our service to our boiler.

    Hi,

    Thank you for the great review and for rating our service with 5 stars. We are delighted to that our engineer has provided a 1st class service. Our customers’ feedback is important to all of us at 24|7 Home Rescue.

    With engineers nationwide, we are there to assist you if you need to request a repair or to book a service.

    We really are pleased to read your comments and will be sure to pass them on to the relevant team at 24|7 Home Rescue.

    Thank you once again.

    Kind Regards,
    24|7 Home Rescue Team.


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Boiler service

    Engineer was very polite and nice

    Hi,

    Thank you for the great review and for rating our service with 5 stars. We are delighted to that our engineer has provided a 1st class service. Our customers’ feedback is important to all of us at 24|7 Home Rescue.

    With engineers nationwide, we are there to assist you if you need to request a repair or to book a service.

    We really are pleased to read your comments and will be sure to pass them on to the relevant team at 24|7 Home Rescue.

    Thank you once again.

    Kind Regards,
    24|7 Home Rescue Team.


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Boiler Service

    Quick, efficient and clean job. Pleasure to have the same engineer visit again to do an annual service.

    Hello Chris,
    Hi,

    Thank you for the great review and for rating our service with 5 stars. We are delighted to that our engineer has provided a 1st class service. Our customers’ feedback is important to all of us at 24|7 Home Rescue.

    With engineers nationwide, we are there to assist you if you need to request a repair or to book a service.

    We really are pleased to read your comments and will be sure to pass them on to the relevant team at 24|7 Home Rescue.

    Thank you once again.

    Kind Regards,
    24|7 Home Rescue Team.

    We really are pleased to read your comments and will be sure to pass them on to the relevant team at 24|7 Home Rescue. Thank you once again. Kind Regards,
    (????????????????)???????????? ???????????????? ????????????????????????????????(????????????????� �� �� ���C????) +???? ???????????? ???????????? ????????????????

    ???????????????????? ????????????????????????+???? ???????????? ???????????? ????????????????. . . ..
    (????????????????)????????????????O???? ???????????????????? ???????????????????????? +???? ???????????? ???????????? ????????????????


    ???????????????????? ????????????????????????+???? ???????????? ???????????? ????????????????. . . ..
    (????????????????)????????????????O???? ???????????????????? ???????????????????????? +???? ???????????? ???????????? ????????????????

    (????????????????)???????????? ???????????????? ????????????????????????????????(????????????????� �� �� ���C????) +???? ???????????? ???????????? ????????????????

    ???????????????????? ????????????????????????+???? ???????????? ???????????? ????????????????. . . ..
    (????????????????)????????????????O???? ???????????????????? ???????????????????????? +???? ???????????? ???????????? ????????????????

    We really are pleased to read your comments and will be sure to pass them on to the relevant team at 24|7 Home Rescue. Thank you once again. Kind Regards,
    (????????????????)???????????? ???????????????? ????????????????????????????????(????????????????� �� �� ���C????) +???? ???????????? ???????????? ????????????????

    ???????????????????? ????????????????????????+???? ???????????? ???????????? ????????????????. . . ..
    (????????????????)????????????????O???? ???????????????????? ???????????????????????? +???? ???????????? ???????????? ????????????????


    ???????????????????? ????????????????????????+???? ???????????? ???????????? ????????????????. . . ..
    (????????????????)????????????????O???? ???????????????????? ???????????????????????? +???? ???????????? ???????????? ????????????????

    (????????????????)???????????? ???????????????? ????????????????????????????????(????????????????� �� �� ���C????) +???? ???????????? ???????????? ????????????????

    ???????????????????? ????????????????????????+???? ???????????? ???????????? ????????????????. . . ..
    (????????????????)????????????????O???? ???????????????????? ???????????????????????? +???? ???????????? ???????????? ????????????????

    enginner was efficient and polite

    Hi,

    Thank you for the great review and for rating our service with 5 stars. We are delighted to that our engineer has provided a 1st class service. Our customers’ feedback is important to all of us at 24|7 Home Rescue.

    With engineers nationwide, we are there to assist you if you need to request a repair or to book a service.

    We really are pleased to read your comments and will be sure to pass them on to the relevant team at 24|7 Home Rescue.

    Thank you once again.

    Kind Regards,
    24|7 Home Rescue Team.


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Boiler service

    A guy called Johnathan arrived on time, he was very pleasant, made no mess. Explained what he had done. Very professional

    Hi,

    Thank you for the great review and for rating our service with 5 stars. We are delighted to that our engineer has provided a 1st class service. Our customers’ feedback is important to all of us at 24|7 Home Rescue.

    With engineers nationwide, we are there to assist you if you need to request a repair or to book a service.

    We really are pleased to read your comments and will be sure to pass them on to the relevant team at 24|7 Home Rescue.

    Thank you once again.

    Kind Regards,
    24|7 Home Rescue Team


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Boiler Service

    Engineer Eddie turned up on time, was quick, polite, and left the house clean, can’t ask for more! Well done!

    Hi,

    Thank you for the great review and for rating our service with 5 stars. We are delighted to that our engineer has provided a 1st class service. Our customers’ feedback is important to all of us at 24|7 Home Rescue.

    With engineers nationwide, we are there to assist you if you need to request a repair or to book a service.

    We really are pleased to read your comments and will be sure to pass them on to the relevant team at 24|7 Home Rescue.

    Thank you once again.

    Kind Regards,
    24|7 Home Rescue Team


Others also viewed