247 Home Rescue Reviews
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Reviews (339)
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Annual boiler cover
I have been with the company for 3 years now and find them great to deal with. They are very proactive in contacting me when my annual boiler service is due and the service itself has always gone smoothly.
Hi,
Thank you for sharing your positive review and we are delighted to know that you were happy with the service provided by our 24|7 Home Rescue Team. We will pass on your comments to relevant team at 24|7 Home Rescue.
Please remember that you are able to log into “My Account” on our website using your surname and reference number. It is an easy way to arrange a service, request an engineer’s visit and to access your documents.
Please remember that our live chat operators are available Monday to Friday between 08:00 am and 9:00 pm to help you with any concerns that you may have. It is important to us that you are able to access our assistance as soon as you need us
Thank you once again.
Kind Regards,
24|7 Home Rescue TeamI have been with 24/7 for over five years. In that time I have always found them efficient and helpful, with any repairs carried out quickly and efficiently.
Boiler service
Annual boiler service
Very impressed with the service the response time professionalism and care taken
Special shout out to Lewis priestly the engineer and Ernest White in customer serviceMr Izet the engineer was very nice, polite and very friendly.
Hi,
Thank you for the great review and for rating our service with 5 stars. We are delighted to that our engineer has provided a 1st class service. Our customers’ feedback is important to all of us at 24|7 Home Rescue.
With engineers nationwide, we are there to assist you if you need to request a repair or to book a service.
We really are pleased to read your comments and will be sure to pass them on to the relevant team at 24|7 Home Rescue.
Thank you once again.
Kind Regards,
24|7 Home Rescue Team£26.99
The engineer Paul was really polite.
Hi,
Thank you for the great review and for rating our service with 5 stars. We are delighted to that our engineer has provided a 1st class service. Our customers’ feedback is important to all of us at 24|7 Home Rescue.
With engineers nationwide, we are there to assist you if you need to request a repair or to book a service.
We really are pleased to read your comments and will be sure to pass them on to the relevant team at 24|7 Home Rescue.
Thank you once again.
Kind Regards,
24|7 Home Rescue Team£20.99 per month
Brett did a great job as always. Very friendly and thorough.
Hi,
Thank you for the great review and for rating our service with 5 stars. We are delighted to that our engineer has provided a 1st class service. Our customers’ feedback is important to all of us at 24|7 Home Rescue.
With engineers nationwide, we are there to assist you if you need to request a repair or to book a service.
We really are pleased to read your comments and will be sure to pass them on to the relevant team at 24|7 Home Rescue.
Thank you once again.
Kind Regards,
24|7 Home Rescue Team.New Boiler Purchase & Install
The whole process was so smooth and simple, each and every thing was explained nicely to me by the sales team before I made my decision to make this purchase. Engineer was also very polite and knowledgeable who came to install the boiler.
Highly RecommendedBoiler Cover
Positive - Pricing
Negative - Level of Service/ Quality of work. Serviced the bolier for first time (annual service contract) after 18 months and only after chased. Boiler stopped operating as soon as service engineer undertook "service". Demanded £95 up fron to come and even look at it and repair their error. Then offered to discount the £95 back if boiler wasn't faulty - this was after I told them it was faulty thanks to engineer intervention. I'd rather pay more and have engineers who know what they're doing. Terrible serviceBoiler service/care plan
Been a boiler care customer for 3 years. Service in March highlighted minor damage caused at the previous years service. Engineer reported back stating it had to be replaced. 24/7 denied any liability and advised the part was no longer covered on the warranty.
There followed a long series of emails where Is had to prove that the readings on the previous service sheets could have only been obtained by removing the damaged part. Had to mention legal action. After 3 weeks they changed their minds and agreed to the repair. Was to be done today but guess what - they cancelled and rearranged dates as the ubiquitous Worcester Bosch part was unavailable. We wait with fingers crossed.
To add insult the engineer is who located the damage then caused further damage which dumped water over my work surfaces. To be fair they fixed that part pretty quickly.
Before this year I had no issues but I am seriously concerned by the variable levels of customer service.24/7 homecare
Be warned... DO NOT give 24/7 one penny of your money! They will take it gladly with a huge smile, however, neglect to provide you with all of their T&Cs and refuse to provide any parts/service for remedial works. They left a heavily pregnant woman &two small children with no hot water, as they would not fix/replace a cylinder!!! (A simple job for British Gas). You will not know this though until you need one, this clause is in their ‘additional’ T&Cs that are not instantly identifiable on their app/website. You ‘will’ see these, however, when you try to make a claim, and one of their rude staff navigates you through multiple steps to find them!! They will also charge you £144 to cancel your policy once you realise it’s not worth the paper it’s written on!! 24/7, don’t tell me how sorry you are (you’re clearly not) or ask for my reference number-You already have this and have done nothing about any issues! Everyone, don’t just take my word for this company’s incompetence, look at Trustpilot and the other review platforms!! I would give NO stars as a review if I was able to! I wasn’t even able to just give one - shambolic!!!!
Boiler cover
! Read the small print ! Had a boiler issue that apparently needed a £300 repair , said this was beyond economic repair for the boiler (boiler only 8 years old) , Salesman trying to sell me a new boiler £££.
No ways of a reasonable conversation with them to negotiate ????
They automatically cancelled my contract without my permission as I had hadn't agreed the repair, they also deleted my app login.
Since had repair done elsewhere and cost only £100 !
Not the fault of the plumber , they were very good. But very poor service on the contract side of thingsBoiler cover
I am seeing a pattern here. I also had a service and was told that the same part was broken in 2 boilers. Despite this being a fault that I was dealing with daily 247 won’t fix it because they found it in the service. Their staff are rude and just read from a page and don’t take into account the actual problem. This company is a scam. Avoid at all costs
247 Home Rescue
247 increased the price by 55% after 1st year (renewal price above the price they advertise on their website). I assume you'll have to contact them EVERY year to negotiate the price they advertise on their website.
When I took out the policy I was told it was a rolling monthly contract, I didn't want to be tied in. When I asked to cancel I was told I was tied into a yearly contract.
A the end of the year, I received a letter saying "Should you decide not to renew your plan with us this year, you must call us .... before 09-12-2020". I did but was told that the contract will run for an extra 30 days from the date I told them I was not renewing, OK it may be hidden in the small print but not a good procedure.Boiler cover
The sellers of their products are very persuasive. However, it seems that is the only good thing I experienced with the company. I bought a boiler cover on 28 Sept 2020. I requested a boiler service on 29 Sept 2020. They asked me to pay £60 in advance. I was promised on that day that an engineer will contact me within 7 days. 7 Days later no one contacted me at all. I called the company again and was promised an engineer will call me within 24-48 hours. Nothing happened after 48 hours. I called the company to cancel the contract. After 2 calls the company allowed me to cancel my contract since I was still within a 14 day cooling off period. However, they told me they will not refund me the first monthly payment of £11.79. They promised to return me my advance payment of £60. Now I received an email from them suggesting they are going to charge me a monthly payment again next month! I have no confidence that this company does not business professionally.
My boiler was working when engineer arrived.. Not working now.. They will not repair.. Only option is to have a new boiler with them and sign up to a ten year agreement with a cover plan.. Disgusting!
Landlord cover
Rang 247 yesterday as tenant had no heating asked for engineer to ring ME so I could attend , didn't,went to property and said there was a leak and turned off the boiler. Rang 247 to get contact details for engineer to find out whats going on and was refused saying they had to wait for the report.
So now I have an irate tenant with no heat or water.I requested a boiler service Tuesday last week and I was told that an engineer will call me within a week. Today is Wednesday and I have not received any call regarding my boiler service. I have the feeling that what the company promised is too good to be true.
Boiler Cover
Very Negative
Try claiming before you rate your experience!
I found signing up for a policy with 247 Home Rescue easy and straight forward.
Come the day you need to use the policy you find out what sort of company they really are! They always try to find a way out, had the experience once and thought it was a one off! It is like most insurance policies/service contracts you don't know how good they are until you need to make a claim!!!
Having spoken to a number of engineers who no longer work for this company they are are less than surprised by my experience!
I can also confirm even though they have stated they have tried to contact me with regard to my complaint in a previous standard response they most definitely haven't! Says it all really.
Good luck if you have just taken out a contract you'll need it!
You'll notice from the reviews all the good reviews are invited!Boiler service
Have A boiler service with them. Last week i called for an engineer to come look at my programmer as knob had become too big for the prong that fits inside. They made me pay an excess of £95 only for the engineer to turn up and tell me I needed a new programmer that I’d have to pay for. He used a pliers to turn the prong to set the heating but I realised after he left that the settings were wrong. He said the office would call and arrange for a replacement programmer.
Nobody rung afterwards and when I called them on Monday 9th August I was told nobody rung because the engineer marked the job as ”complete”. I asked to speak to a manger and a guy called Lucas calling himself manager rung me. Told me they wouldn’t fix or replace the programmer because that is not covered on the policy. I asked why they charged me £95 excess and send an engineer out he said he would listen to the conversation and get back to me. It has been 4 days he has not rung. In my annoyance i tried to cancel the policy and was put to one guy called Anas who also said he would get back to me after 24 hours but he hasn’t rung either. I have managed to fix the knob myself using pliers after also getting my neighbour plumber to pop over which was ridiculous considering I’d been made to pay for an engineer to come out . I would like a refund and the degree of incompetence at every level has been unprofessional, shocking and disgusting. If the programmer was not covered there was no need for me to be charged the excess and for the engineer to come out. I was also told I cannot cancel the policy as it is due to expire next month. This is my second negreview for these people and I’d never join this company again!!!I took a policy with 24/7 in feb 2020 I call the to repair my boiler I was told I should called the 5day a go on day 1 now I have to pay £75 call out charge and £240 if I want to cancel my policy I have till feb 2021 £ 14 a month to pay i never made a claim this was first time I made a claim I never had any paper work sent to me but they said
thay have emailed me pls be careful don't trust this company sales people are very nice give you every thing on the phone. I will Never advise any one to use the company 24/7 Home Rescue. Avoid Avoid this company.Boiler care
Worst boiler care ever! Took out boiler care with them not too long ago. Have been having pressure and heat issues in the shower and household taps so made a call. Paid £45 excess for them to come
Out and service the boiler at the same time. Said the issue was down to the shower mixer valve. Got a second opinion and it’s not the valve at all...now they want a full scale report from the second opinion before they can action the issue! Staff really unhelpful and not willing to send another engineer out when the issues still persist! Cowboys, honestly!! I may not be a boiler engineer but I know low pressure isn’t the mixer value! Oh but the service passed- a service which took all of 20 mins! Stay clear- buy cheap buy twice! Best sticking with the more reputable companies!Landlord Properties Cover
I have 3 properties cover with them. I remember it was setup easily. From that day till now, they never give me chance for any complaint. Prices are very competitive as compare to other providers. Engineers are polite and very professional. Staff! I love them. Thank you 247 Home Rescue for providing me cover with ease.
Wait until you need them to repair anything. They are a nightmare. Change to a new company now. I too am a landlord and would have said the same as you until recently no how water for over a week and want £200 to come back out as first repair didn’t work. You will be sorry if you don’t change now
Dear friends i have seen reviews on trustpillot and joined two days back, this reviews are scary, i am not sure whether to continue or cancel the contract. Please can u let me know.
I have recently taken out the home cover and when i logged a claim for my radiator not working i was informed that the radiators are not covered only the heating system which is not mentioned anywhere on the policy documents i was provided. My policy also covers for pest control i have an issue with birds in the attic so as the claim information clearly states "flapping sounds can indicate birds have nested in your attic, birds will be most active in the early morning. Bird can cause heavy damage to your property and must be dealt with swiftly" so i made a claim to be told birds are not covered - when i informed the adviser of the above text on the app he said it should not be there and he will speak to the technical team to remove!!!!. due to the incompetency of the advisers and the waiting time in between that was required form the advisers to check information with both claims i called the retention team to cancel the policy . Mr Salman asked me to take a screen shot of the wording on the app for the pest control claim as he also was not aware of the information being provided to customers when making the claim. I informed him he should know his product and should consider downloading the app as a sales representative he should be aware of his product; he told me he didn't appreciate my sarcastic!!!! i was absolutely astounded with his tone and rude mannerism. He made no actions to try and resolve my concern or to keep the business. I am awaiting a call back from a manager which i was informed will be in the next 24 - 48 hrs!!! again very poor standards. This company is definitely a sham and I will be making an official complaint and cancelling my policy. I urge all to be aware.
Boiler
Good experience and knowledge i received from my breakdown issue. Helpful staff and engineer. Recommended!
Boiler and Home Emergency Cover
Very Competitive pricing, my boiler comes up with annual service which is really good. I switched over to them recently and so far experience is really good. 10/10 for their customer services.
Boiler water leak
Engineer called 30 minutes before arrival. Arrived on time, he was really polite and professional in his work. What more do you need, perfect job done.
Review with most votes
Terrible Terrible service
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