Parcel2Go - Overall Rating based on 68 reviews
Featured Reviews
Reviews (68)
No reviews yet!
Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.
Parcel Delivery
After Hermes missed two collection days I contacted Parcel2Go to ask them to investigate.
They repetitively explained they are unable to contact the courier or look into the problem. The only way forward was to wait and see if someone might turn up for the third collection attempt or pay more money for an upgrade to another courier.
It is very frustrating that Parcel2go do not help to resolve problems with the courier. They are the only one that has any power to act yet they provide no assistance. I will not use your services again. I would rather book direct even though it may cost more. At least booking direct I have the ability to resolve any problems myself.
They are also a bunch of rogues. They will act to remove negative reviews from review sites even when they have evidence to prove it is a genuine transaction. Beware Beware Beware. You have been warned!Delivery to Japan
Tried to cancel delivery after realising I'd made a mistake - got referred to their Live Chat which DOES NOT WORK
Tried phoning their 0871 number DOES NOT WORK
NO customer service! CROOKSCourier collection
Basically Parcel2Go have damaged an item of mine and i'm £195 out of pocket. I was aware the item was on the restricted list (toilet pan) but it was extremely well packed and should have been safe. It arrived smashed to pieces and in all honesty Parcel2Go couldn't have cared less. Avoid using at any cost, seems soon as there's an issue they'll just wash there hands of it. Their restricted items list basically allows any drivers to beat the cr*p out of the parcels as they know there will be no comeback to them. Shocking service, cheesy responses to emails, you can sense they're not bothered.
Parcel
What a joke of a company I am surprised…
What a joke of a company I am surprised they can continue as a company they are so incompetent . A basic parcel to be collected and delivered to me. 4 collections booked none collected the advisors on live chat just send pre written text back . I booked myself in the end with TNT they collected that day and i received it today. Parcels 2go actually booked a collection with TNT which failed twice . Maybe they dont pay the courier company and that's why its failed !! They are actually the worst company I have ever used ever.JUST USE THEM TO GET INFO ON COURIERS THAT CAN DO THE DELIVERY THEN BOOK DIRECT !!!!!! Its worth paying the little extra just to receive your parcel.They are thieves
They simply stole my Persian carpet! I had insured it and now they even don’t accept the invoice!
They are thieves. Never use their services. Be alarmed. A 25kg Persian carpet was collected from my door 3 weeks ago and they said they will deliver it within 7 working days. Their telephone system still says it will be delivered in the next 4 days, however when I did a live chat with them, they said it is being lost!!!! How can a 25kg carpet get lost? They have details of the driver who collected it and they can surely track is easily.
Simply stolen!!!!!!!!!!!!!!! Never use this service.
If I could I would be zero start but for some reason 2 is the minimum I can give! this is a joke....VERY GOOD
I send most of my parcels with P2Go as they are cheaper than Hermes .. I have only had one broken item in a number of years and was fully refunded when I emailed photo of the packaging. I always take a photo of my items before sending incase of mishaps! Great service.
AVOID. CHEAP DOES NOT MEAN GOOD IF IT COSTS YOU CUSTOMERS
AVOID. USE AT YOUR OWN RISK
As a small, struggling business, I am always in need of the most economical courier service. Whilst P2G offers the cheapest... there is a good reason. They offer a very very sub-standard service. DO NOT pay for the insurance or Next Day delivery. These are not guaranteed - whatever lies they may claim - and they will fight you to the death, with everything they have NOT to compensate you. They are only about the money coming in. They rely on their cheap prices to trick customers, and dont worry about customer service... or even doing what you paid them to do.Not new concept,but services is good
Simply two time I have used this P2G for gift delivery to my wife.They have done good job as this was time bond and was on right time.
Courier and logistics are quite similar operation
Important thing is timely and intact delivery.
P2G is a time bond services .At least in my point of views.Sent a parcel internationally through their DPD courier service which was then being held at the local depot. Parcel2GO's costumer service was awful. The Talk Operator assistants gave me automated (copy and pasted) responses and basically told me 'There was nothing they could do.' 5 weeks later (when it was suppose to be a 5-7 day delivery) I am still being told to wait as it 'should' be delivered today. Absolute joke, still waiting.
Review with most votes
VERY GOOD
I send most of my parcels with P2Go as they are cheaper than Hermes .. I have only had one broken item in a number of years and was fully refunded when I emailed photo of the pa... Read onBy: caffeinelover