Parcel2Go77 reviews
This score is based on 77 genuine reviews submitted via BritainReviews since 2018.
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Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.Helpful VIP "Help" desk
I think this company is great and they keep improving all the time. The VIP "Help" desk is really helpful and they always do their best to solve any issues you might have. I'm really impressed with their service!
Lost parcel
I ordered some things, but they got lost in the post! They wanted so much information to sort it out, but I couldn't be bothered. It wasn't even that expensive, so I just bought a new one. I won't be using them again!
Quick and Easy Parcel Sending
I have to admit, I was pleasantly surprised by how simple it was to find a good service to send my parcel. With just a few clicks, I managed to choose the best option for my requirements and get everything sorted without any trouble. It really made sending back a heavy item a lot less stressful.
Easy, reliable service
I've been using this service for years and it's always delivered! From booking a delivery to tracking my parcel, everything is straightforward and works like a dream. I love how easy and reliable Parcel2Go is. I've never had any problems with lost parcels or delays, which makes me feel so much better when sending important items.
Quick and simple drop off
It was so easy to follow the instructions and print out the label. I just dropped off my parcel at the chosen spot and received an email receipt. This is actually the second time I've used this service and I'll definitely be using it again in the future!
Sending a parcel
I made a mistake with the recipient's address, but I couldn't fix it on the website. I got in touch with support and Annie sorted it out really fast. Thanks once again, Annie! ;)
Compensation for damaged goods
The extra compensation for the damaged goods really swayed me towards choosing this service. But, when I tried to make a claim at first, I found it frustrating and couldn't seem to get anywhere. Luckily, Shiella in customer service came to the rescue. She was so understanding, helpful, and sorted out the issue for me in no time. I'm really grateful for her help and how professional she was.
Shipping label issues
I am absolutely fed up with these annoying pop-ups. They keep deleting the labels I'm trying to download and it's such a waste of my time. I've been in touch with them so many times but they just can't seem to sort it out. It's really getting on my nerves now!
Seamless online booking process
I've got to say, I was really impressed by how smooth and easy the online booking process was. The website was so user-friendly and made it a breeze for me to choose the services I wanted. What really caught my eye was how the total price updated instantly as I added more services, so I knew exactly what I was paying for. The secure payment process also reassured me that my transaction was safe and sound. Honestly, I couldn't fault my experience using this service at all.
Delivery service
My claim was aproved because parcel was lost, credit note sent and refunded just shipping cost, no refund for lost goods, do not trust this company, do not recommend 0 stars
Parcel collection
If I could give no stars, I would. I paid for a heavy parcel to be collected. On 6 separate occasions I jhad to stay in when they said they were coming. Had to re-book collection 4 times. They even had the cheek to say that the parcel wasn't ready for collection. It had been ready for nearly a week.
The final icing on the cake was being told they were going to charge us extra because it wasn't packaged properly, even though we sent it back in exactly the packaging it arrived in. Tried complaining, absolutely useless!International parcel service
P2G114425256
Absolutely, it's a big fraud. My order number is P2G114425256. First of all, their website is the worst one. The tracking doesn't work, and there's no real-time data. I chose the Personal option and sent some student items, such as books and clothes. However, they returned the parcels without giving me any reason why they sent them back. They charged me £370 and said there would be no refund. They didn't even deliver it and collected and returned it the next day.
2 parcels value around £40 but i did pay £370 because there are some important half-written notes etc.
DHL/Parcel2go won't tell you upfront that we shouldn't send clothes and books.24 hr collect delivery
collection never happened - no reason given - uninterested in complaint 7 days for refund AVOID AT ALL COSTS!
Parcel collection and delivery
Really poor service. Ordered and paid for a collection. Driver never showed up on confirmed date. Took 60 mins to chat online to an agent only to be told "sorry, we can't let customers know when a collection fails". Absolutely appalling service!!
Parcel delivery
1. I entered into a contract with P2G to deliver a package .
2. The package was covered for £20 compensation.
3. P2G failed to deliver the package to the correct address.
4. P2G asked for information that is contrary to the regulations of GDPR. Copy signature of person accepting delivery.Difficult when I have no idea where they delivered the parcel. Then they ask for copy of my bank statement to prove the item was paid for. Do they think I send empty packages in the hope they loose them so i can claim
5. My customer is not willing for me to provide the bank transaction showing their details.
5. P2G in my opinion is in breach of contract.
DO NOT THINK YOU ARE COVERED FOR COMPENSATION WHEN P2G FAIL TO DELIVER/DAMAGE PARCEL.
They will use delaying tactics, ignore you and now even say without bank statements reject your legitimate claim.
Think carefully before buying a service from these.parcel2go
Absolutely appalling service. I run a small business making dresses and sending to the US on a regular basis. Recently some of my parcels have not been delivered. When I have reported them to Parcel2go they have sent me a quick email to say that your parcel has been found and it is on it's way to the customer and close the case so that I cannot put a claim in. Weeks later my customers are still waiting for the parcels to arrive. Parcel2go won't re open the case/s or answer any emails and I cannot contact them by phone. I have customers who want refunds for items that hadn't been delivered and I don't have a hope in ... of getting any compensation. I am now hundreds of pounds out of pocket. I had been using Parcel2go for almost a year, sending on average 6 - 8 parcels a weeks. However the customer service is so appalling that I will go back the good old Royal mail.
Parcel Delivery
If you have a valuable or expensive parcel, do not use Parcel2Go. They try to force their overpriced cover on you and then, in my case, when Hermes "lost" it, they refused to pay me more than £20 in compensation on a guitar worth £350.
Delivery service
Booked a delivery of an expensive item,paid extra for insurance. They failed to mention at time of booking that I needed to include an eBay code but there was nowhere to enter the code and no mention of it anywhere on their website. The result of this was that they could not deliver item so returned it to me in a damaged condition. They also just left it on my door step in full view. A parcel insured for £300! I tried to make a claim against them and was fed a constant stream of excuses. Need less to say I'm.still.waiting for a refund of the £27 I paid to send this parcel. I consider it a breach of contract on their behalf. They have no contact number but hide behind a computerised live chat service. Very poor company with no concern for customer service
sending
Prices is ok
drop off is fairly easy
BUT...if they lose your parcel you have BIG trouble.
Impossible to speak to a human, live chat is all but useless and sends you in circles.
They of course farm your parcel out to other couriers, in my case it was Hermes, whose help line is not worth bothering with, live chat line, that can not answer a relevant question. Again no human contact.
Just so frustrating.......Go Post Office
Could not give 0 stars for service or delivery !!!!Shipping
After dealing with this company for over 3 years I'm astonished how their business model has gotten worse rather than better. They are great when things go right, but the worst company I have ever dealt with as soon as an issue arises. Only ever available via live chat, and also a 24-48 hour wait for a response, even for a small query. This usually results in further 24-48 hour waits over and over...you'll get fed up before they do! First ever negative review I have ever had to leave.
About Parcel2Go
Are you looking for a parcel delivery alternative? Somewhere potentially cheaper that will provide the best available price when sending a parcel? Many of us send parcels to our connections all over the UK, whether it's a birthday present to loved ones in Brighton, or a product sample to business partners in Edinburgh. If you're looking to change your usual delivery service, then perhaps Parcel2Go is the place for you. But be sure to check out our customer reviews for Parcel2Go or reviews of ParcelCompare for real experiences with this company.
About Parcel2Go
Parcel2Go aim to provide a parcel service for customers that is quick, easy and hassle free. They work with some of the world's largest courier services, including UPS, Hermes and Parcelforce, helping you to send a parcel to over 180 countries worldwide, with a reputation for efficient UK parcel delivery. They offer customers among the most competitive parcel delivery prices on the market, and aim to secure deals with high-profile global suppliers on express and next-day delivery services UK wide.
Services of Parcel2Go
Customers can receive instant quotes and compare from a range of courier delivery services, send their parcel via the service they require and save on delivery. This can be done via the company's easy e-commerce shipping solution Smart Send, where customers can tailor preferences for each item sent - including the prefered courier or payment method. Smart Send also saves time by importing item details and delivery addresses from e-commerce channels - rather than having to type these in manually, and the Smart Send service is free to use. Smart Send also integrates popular selling platforms such as eBay, Amazon and Etsy. Parcel2Go also offer a wide range of options from parcel delivery companies and carriers to ensure the maximum flexibility for customers, meaning that booking a parcel UK pick up service gives customers the freedom to fit their logistical needs around their schedule - whatever the required service. When an order is placed, the contract and payment is recognised by Parcel2Go and their customer service team is available 24 hours every day in case of any issues or concerns.
Complaints, Compliments and Tips for Parcel2Go
Have you ever used Parcel2Go before? If so, we would love to hear from you. How was your experience with this company? Did you find that the delivery was prompt? Did you find communicating with customer service to be easy and efficient? Did you parcel arrive undamaged? Would you recommend Parcel2Go to a friend? Leave a rating and review to tell us more about this company and help others decide whether to use the Parcel2Go service or not.
Will Parcel2Go deliver your parcel efficiently at no extra cost? Read customer reviews about their delivery service, courier service and import services for parcels.
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Services | Postal Services Reviews & Experiences
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Last update: November 2025
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Review with most votes
VERY GOOD
I send most of my parcels with P2Go as they are cheaper than Hermes .. I have only had one broken item in a number of years and was fully refunded when I emailed photo of the pa... Read onBy: caffeinelover