Spotlight: What are our customers saying?
Really poor service. Ordered and paid for a collection. Driver never showed up on confirmed date. Took 60 mins to chat online to an agent only to be told "sorry, we can't let customers know wh...Read on
1. I entered into a contract with P2G to deliver a package . 2. The package was covered for £20 compensation. 3. P2G failed to deliver the package to the correct address. 4. P2G asked for inform...Read on
Absolutely appalling service. I run a small business making dresses and sending to the US on a regular basis. Recently some of my parcels have not been delivered. When I have reported them to Parce...Read on
If you have a valuable or expensive parcel, do not use Parcel2Go. They try to force their overpriced cover on you and then, in my case, when Hermes "lost" it, they refused to pay me more...Read on
Booked a delivery of an expensive item,paid extra for insurance. They failed to mention at time of booking that I needed to include an eBay code but there was nowhere to enter the code and no menti...Read on
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Parcel collection and delivery
Really poor service. Ordered and paid for a collection. Driver never showed up on confirmed date. Took 60 mins to chat online to an agent only to be told "sorry, we can't let customers know when a collection fails". Absolutely appalling service!!
1. I entered into a contract with P2G to deliver a package .
2. The package was covered for £20 compensation.
3. P2G failed to deliver the package to the correct address.
4. P2G asked for information that is contrary to the regulations of GDPR. Copy signature of person accepting delivery.Difficult when I have no idea where they delivered the parcel. Then they ask for copy of my bank statement to prove the item was paid for. Do they think I send empty packages in the hope they loose them so i can claim
5. My customer is not willing for me to provide the bank transaction showing their details.
5. P2G in my opinion is in breach of contract.
DO NOT THINK YOU ARE COVERED FOR COMPENSATION WHEN P2G FAIL TO DELIVER/DAMAGE PARCEL.
They will use delaying tactics, ignore you and now even say without bank statements reject your legitimate claim.
Think carefully before buying a service from these.
Absolutely appalling service. I run a small business making dresses and sending to the US on a regular basis. Recently some of my parcels have not been delivered. When I have reported them to Parcel2go they have sent me a quick email to say that your parcel has been found and it is on it's way to the customer and close the case so that I cannot put a claim in. Weeks later my customers are still waiting for the parcels to arrive. Parcel2go won't re open the case/s or answer any emails and I cannot contact them by phone. I have customers who want refunds for items that hadn't been delivered and I don't have a hope in ... of getting any compensation. I am now hundreds of pounds out of pocket. I had been using Parcel2go for almost a year, sending on average 6 - 8 parcels a weeks. However the customer service is so appalling that I will go back the good old Royal mail.
If you have a valuable or expensive parcel, do not use Parcel2Go. They try to force their overpriced cover on you and then, in my case, when Hermes "lost" it, they refused to pay me more than £20 in compensation on a guitar worth £350.
Booked a delivery of an expensive item,paid extra for insurance. They failed to mention at time of booking that I needed to include an eBay code but there was nowhere to enter the code and no mention of it anywhere on their website. The result of this was that they could not deliver item so returned it to me in a damaged condition. They also just left it on my door step in full view. A parcel insured for £300! I tried to make a claim against them and was fed a constant stream of excuses. Need less to say I'm.still.waiting for a refund of the £27 I paid to send this parcel. I consider it a breach of contract on their behalf. They have no contact number but hide behind a computerised live chat service. Very poor company with no concern for customer service
Prices is ok
drop off is fairly easy
BUT...if they lose your parcel you have BIG trouble.
Impossible to speak to a human, live chat is all but useless and sends you in circles.
They of course farm your parcel out to other couriers, in my case it was Hermes, whose help line is not worth bothering with, live chat line, that can not answer a relevant question. Again no human contact.
Just so frustrating.......Go Post Office
Could not give 0 stars for service or delivery !!!!
After dealing with this company for over 3 years I'm astonished how their business model has gotten worse rather than better. They are great when things go right, but the worst company I have ever dealt with as soon as an issue arises. Only ever available via live chat, and also a 24-48 hour wait for a response, even for a small query. This usually results in further 24-48 hour waits over and over...you'll get fed up before they do! First ever negative review I have ever had to leave.
Parcel to Ireland
When things go wrong, there is no way to get in touch.
Very, very frustrating and such a waste of valuable time.
They have lost my business, I would rather pay more and be able to chat with someone if required.
Shipping of Bike Componant
Don't send bike componants with these guys, you won't be insured for damage in transit. They list bicycles as items that won't be covered by damage in transit but don't mention parts. I sent a part i sold on ebay which was damaged in transit and they refused to pay out as its bicycle related. Won't use again.
If you want the cheapest price at any cost and risk, buy here. If not, avoid. I am still on a neverending process to be refunded a parcel that got lost by their courier partner... and still not seeing the light. Here is some of plates in their menu: 1. Keep you 3x more time than their commitment, waiting for an investigation for loss to be completed (3 weeks after the committed resolution date); 2. Keep you banging your head against the wall for getting the refund they are to provide per their insurance policy (you paid for it!) approved: they rejected my claim 3 times asking for me to send an email by myself to myself (!) stating that the goods were lost... They approved when I anticipated suing them; 3. (Current) They pretend they can give you money back just like they took it from your credit card, but guess what? They refund to the card only the shipment price, while the loss LD's can only go to a bank account OR to their pre-paid account. Meaning: you don't want to have a credit with them only want your money back, so you tell them: you need to refund to my non-uk bank account if you can't refund to my card. They just ignore your comment, again and again, and repropose the same standard refund scroll down choices, again and again. This is so close to fraud that only if I were a total idiot I would use their service again in the future. Keep off!